I’m in need of someone who can help determine why I’m having multiple security problems with my new iPhone. It won’t let me do an emergency reset or manage sharing. It also will not allow me to activate advanced data protection. These are just a couple of really sketchy things that are going on.. including family sharing was already set up as soon as I created a iCloud account name.. I can’t chat with support and so on
iPhone SE, 16
Did you purchase this phone used?
If so your concerns are warranted.
The phone needs to be completely wiped of any prior info.
What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
If the phone doesn’t power-up to a hand-written script-style “hello” and then prompt for a language, return it for a refund.
Did you purchase this phone used?
If so your concerns are warranted.
The phone needs to be completely wiped of any prior info.
What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
If the phone doesn’t power-up to a hand-written script-style “hello” and then prompt for a language, return it for a refund.
Is this really a "new" iPhone? Or, did you really buy a used phone from a shop or an individual?
So far, everything that you are telling us indicates that you bought a used or refurbished phone that was not completely reset back to factory default settings.
I actually purchased it via Att&T while i was on a call discussing some of the issues that have been going on with the phone . I’ve got tons of screenshots and screen recordings . For example it has given me 2 different reasons as to why I can’t activate advanced data protection. It’s not letting me attach the screenshots 🤬🤬. One message is “Advanced Data Protection
Not Available
Because you recently reset your end-to-end encrypted data in iCloud, you can't turn on Advanced Data Protection until October 7, 2023. This wait time helps protect your account.
which makes no sense as I set up a new phone with a new iCloud account 🤨.
The Second reason it says”Advanced Data Protection
Not Available
Check your network connection and try again.”
so then I put the phone into safe mode and attempt to contact support via chat and I get this message “Cannot use Messages for Business
Cannot use Messages for Business when device is locked down”
this is really sketch any information on how or who to rectify the situation? Thanks in advance guys.
Here is what I get when I attempt to manage sharing
its not allowing me to attach the screenshots. When I try it says I have no internet access but safari is working fine 😡wtf?
can anyone recommend someone I can take this to to diagnose the issues and preserve any trace of potential nefarious acts?
iphone security expert
