My wife's iPad mini 6 hasn't loaded the last 2 ipadOS updates with this message being the explanation. The iPad has a strong Wi-Fi Connection.
[Re-Titled by Moderator]
iPad mini (6th generation)
Am I crazy or did Apple Customer Support not address the issue. The update says it can’t install with out a Wi-Fi connection even though you have one. And all they can do is first ramble on about how to fix your Wi-Fi connection. Then they give you a possible workaround. Never once did they even mention the actual problem (which my son has on his iPhone 13 and I have on my iPad 11).
I think it’s a shady marketing strategy from Apple that they do every 2 years to get people to buy a new iPhone. The same thing happened to me and my gf when we updated our phones to IOS 17.1.1 and this is not the first time this happened, it’s happened with my old phone as well. Apple is really sketchy and something is going on and Apple support don’t help at all.
I have had no problems subsequently updating my iPad and phone to 17.1.1 on my home WiFi, once I had completed the upgrade to 17.0 on the different WiFi network. I would imagine that the 17 update sorted the WiFi issue. If you have the same problem again try updating on another WiFi. Not sure about anything sinister. Good luck!
Yesterday night I tried uppdating to 17.3.1 from 16.6 for my ipad mini 6 and found similar issue where it was connected to wi fi router ( 5 GHz band) with valid IP, was in charging (less than 100%), and storage is around 12 GB free. The update required 3.5 GB space. Multiple restart did not help.
This morning after going through this forum I tried switching my connection to a 2.4 GHz band just to get another IP though the last one was working fine.
Post connecting to a different ssid in the same router now the issue is fixed and update has started. I believe 2 points can be considered here, It may not be an issue with 5 GHz band at all and refreshing the IP might have worked alone. Secondly, when the udate started it was 100 % charged which was not the case earlier. SME’s may answer better in this cocern however, the issue is resolved the way I described above.
Sorry, the pop-up paste got stripped out. It said "The iPad could not be updated. An unknown error occurred (4010)." But wait, the install on the iPad is still progressing. I'll wait awhile.
So the installation activity on the iPad completed, but there is no update to the software version. I am where I began.
On further investigation, the iPad did update from iPadOS 16.5 to 16.5.1 via iTunes. Hooray for that, and thank you. But now it is stalled at 16.5.1 (c).
I activated the guest wifi setting on my router, and connected to that, and it worked. It makes no sense since it is being routed through the same network, but I'll take it.
“This update requires a WiFi network connection to download.” message when I try to update my iPad
