Level 1

37 points

HomePod mini stuck in ''configuring''

I purchased a HomePod mini to use as a HomeKit hub. Went through the setup procedure and it failed to update because I had ''advanced data protection'' turned on. Turned it off and the HomePod updated from software version 15.6 to 16.5, however it's still stuck in configuring. Reset the device multiple times and it's the same thing everytime. In the home app, it says ''HomePod is being configured. Additional settings will be available shortly...''. Also alarms and timers are greyed out and it says that they can be viewed and managed only when this homepod is on the same network as this iPhone. I restarted my phone and router to no avail. Logged in to my router and I can see that the HomePod is indeed connected but it doesn't show it is in the home app (I can't see the wifi strength bars).

In this current state I can use it as a speaker and I know for a fact that it is connected to my wifi network as I see it as an audio output option on my MacBook Pro and it disappears if I turn off wifi. I asked Siri random facts and it did read the information from a wikipedia page. When I ask Siri to set an alarm or timer it says that something went wrong with my request and to try again later. I haven't tried controlling any HomeKit accessories yet because they haven't been delivered yet.

Help please!!!

HomePod mini

Posted on Jul 15, 2023 4:04 PM

Top-ranking reply

Danial Hanes

Level 1

14 points

Posted on Nov 11, 2023 7:30 AM

I encountered a similar issue with my original HomePods. They are placed on my desk and paired. I tried to update them to 17.0 and then to 17.1. However, I was only able to upgrade one, as the other was stuck in a perpetual "Configuring limbo," which prevented it from fully configuring. Additionally, I couldn't get them to pair, whether during the initial setup or after the second one appeared to be "Setup Complete" but was still in "Configuring limbo." Here are the unsuccessful steps I took:

Hard reset (unplugged, then pressed down on the top until I heard three beeps).
Removing devices from my iCloud Account, followed by a hard reset.
Creating a new Home in the Home App, while also removing the devices from my iCloud Account first, and performing a hard reset, then joining the new "Home."
Using my iPhone, iPad, or my wife's iPhone to set up the initial configuration for both devices.
Excessive cursing and throwing of desktop items.
Each time I managed to fully configure the first HomePod, the second one remained stuck in Configuring Limbo. The order did not seem to matter. If HomePod "Thing1" fully configured, then "Thing2" would not, and vice versa.

Initially, I did not check my router's network settings, as prior to the 17.0 upgrade, this pair had been playing music happily for 2-3 years since purchase without any issues during the original install. The configuration issues only arose when I attempted to upgrade them to 17.0.

After trying various methods without success, I revisited my network settings and here's what I did:

Logged into my Router and verified some of my Wi-Fi settings.

- I have a primary network and a guest network (this is my office router).
- I'm broadcasting on both 5 GHz and 2.4 GHz.
- I'm using WPA2/WPA3-Personal for security.
- I had also enabled AP isolation.

I "downgraded" my security to WPA2-Personal and disabled AP isolation.
Removed both devices from my iCloud Account.
Unplugged and replugged both "Thing1" and "Thing2", and pressed down on top until I heard the beeps.
Set up both HomePods, waited for both to fully configure (which took about 5 minutes after setup), and then paired them together.
Changed my settings back on the router to the security levels I wanted.

This seems to have resolved the issue.

I also pondered why Apple doesn't allow us to configure them directly instead of only relying on the Home App/install scripts. The current method doesn't seem to save me any time or headache. While it may work seamlessly most of the time, when it doesn't, the process to get results feels like eating salad with a straw.

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115 replies

tmhayes

Level 1

8 points

Mar 16, 2024 2:37 AM in response to jøhn

Hi @John, did you or you try using just a wifi network on the 2.4Ghz spectrum and see if it will work with home 1?

thank you.

Eric--F

Community Specialist

Jul 16, 2023 5:50 PM in response to rharripersad

Hello rharripersad,

You are going to have to call the closest number: Contact Apple for support and service - Apple Support

Or find an Apple Authorized Service Provider in your area: Locate Apple

Cheers.

MilanceX

Level 1

8 points

Jul 18, 2023 6:28 AM in response to rharripersad

Literally exactly the same issue, but I tried on different network, didn’t work.

what did work is using iPhone 12 Pro Max that had iOS 16.0.1

configured within seconds… although this is NOT a final solution… i still do not have it in my home, since that 12 Pro Max had different account. Let me know if you figure it out

Nov 29, 2023 3:46 PM in response to rharripersad

I had the same issue of the Apple HomePod being stuck on ''HomePod is being configured. Additional settings will be available shortly...'' for about an hour and a half. It almost looked like it was supposed to be updating to version 17.1.1. What fixed this for me was going back to the main screen of Home and adding a matter device. Once I added the device I was prompted to finish configuring the HomePod. The “configuring” has went away now and everything appears to be working as it should. Might have been a fluke thing for me but if you have a matter device that you need to setup, might be worth a try.

Ahnone

Level 1

14 points

Oct 15, 2023 7:14 AM in response to mavvision

if it works when changing region have you updated HomePod to v17?

Nov 3, 2023 5:01 AM in response to Rosodigital

yep bug is still there( have you tried to change region?

Dec 18, 2023 5:40 AM in response to Bokisha

Did you return the region to serbian after HomePod was set up?

rharripersad Author

Level 1

37 points

Jul 16, 2023 2:53 PM in response to hc1111

Good Day hc1111!

How exactly do I contact apple directly? When I click on the ''Get Support'' link you replied with above I see the following:'' There are currently no assisted support options for your selection available. You can access the resources on Apple’s support site for more help.'' and the page that takes me to doesn't have anything relating to HomePod. There is a search bar on the second page to search for more topics and I did search ''HomePod'' but there aren't any options directly relating to my current issue and they all kind of circle back to the page stating that there are currently no assisted support options.

rharripersad Author

Level 1

37 points

Jul 18, 2023 5:29 PM in response to MilanceX

Well, at this point it's been 24 hours and it's still in the same state when I got home from work. Weekend coming I will take it to the authorised apple service centre in my country (I'm not located in the US) and let them have a go at it. Really hoping an update fixes it.

Will post their findings.

Oct 24, 2023 1:15 AM in response to Vancouver22

This post of yours suggesting the Restoring was the sole solution after too much time through several days researching this issue. All was well with the first (left) HomePod, but the second (right) was stuck in configuring at OS 15 several times after several resets, then again for many hours overnight. I followed these simple but marvelous instructions of yours… Issue resolved! As far as removing the HomePod, I did this as soon as it started the restoring process on my iMac. I removed it from the Home app, then from its attachment to my iCloud account in settings. The setup procedure was without a glitch afterwards. Good to go! Gracias!

Nov 2, 2023 12:25 PM in response to rharripersad

I own 4 HomePod Mini's - The 2 that was set up a month ago are fine, up to date, and have no issues. One I had at work, I took home so I could set up as a stereo pair. The one that was there already is fine. The one that I reset to the network most recently has been stuck in configuring for nearly a week. It connects to the Apple TV and phones but added settings like stereo pairing and network connectivity are not available. I went yesterday and purchased a new HomePod mini for my office and that one also is stuck in configuring I can connect it to my phone and it plays music from my cloud library even though it thinks it's not connected to the internet.

SUPER BUGGY!

This seems like an Apple problem, not a setup problem. Since the entire setup process is more or less automated for you, I cannot point to an issue with my phone or network since both home and office networks have had properly configured HomePods on them.

Sep 19, 2023 10:59 AM in response to rharripersad

same sh*t after iOS 17 release((

Nov 20, 2023 6:14 AM in response to mavvision

the Key for me was changing of network security levels for configuration. did you attempt that?

rharripersad Author

Level 1

37 points

Jul 17, 2023 4:40 PM in response to Vancouver22

ok so I just did that, reset and remove and setup. it's been in configuring for about 20 mins thus far.

So far I've tried resetting, restoring, hard restarting my phone and router, disabling the firewall on my router and it comes right back to being stuck in configuring. I've also tried creating a new home and test room in the home app and it just gets stuck configuring in there as well.

From settings, I see that it's on tvOS 16.5 and my phone (a 13 pro max) is on iOS 16.5.1.

the only thing I haven't been able to try is a setup on a different wifi network which I don't believe is the problem as my other devices (iPhone, apple watch and MacBook) are connected to it and can access the internet just fine.

one thing I forget to mention is that the popup to enable location services comes up every now and then and also I get a pop up message saying that the HomePod cannot make changes because it's not connected to the internet, make sure I am connected and try again which is puzzling as my other devices are connected and can access the internet as mentioned above.

rharripersad Author

Level 1

37 points

Jul 17, 2023 7:27 PM in response to Vancouver22

I did try resetting Wi-Fi and also forgetting the network but that didn’t work either. I don’t have an Apple TV as I do basically all my media consumption at my desk on a huge external display but I may consider getting an Apple TV just to use as a hub in the event that the HomePod doesn’t work out.

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HomePod mini stuck in ''configuring''