You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

HomePod mini stuck in ''configuring''

I purchased a HomePod mini to use as a HomeKit hub. Went through the setup procedure and it failed to update because I had ''advanced data protection'' turned on. Turned it off and the HomePod updated from software version 15.6 to 16.5, however it's still stuck in configuring. Reset the device multiple times and it's the same thing everytime. In the home app, it says ''HomePod is being configured. Additional settings will be available shortly...''. Also alarms and timers are greyed out and it says that they can be viewed and managed only when this homepod is on the same network as this iPhone. I restarted my phone and router to no avail. Logged in to my router and I can see that the HomePod is indeed connected but it doesn't show it is in the home app (I can't see the wifi strength bars).


In this current state I can use it as a speaker and I know for a fact that it is connected to my wifi network as I see it as an audio output option on my MacBook Pro and it disappears if I turn off wifi. I asked Siri random facts and it did read the information from a wikipedia page. When I ask Siri to set an alarm or timer it says that something went wrong with my request and to try again later. I haven't tried controlling any HomeKit accessories yet because they haven't been delivered yet.


Help please!!!

HomePod mini

Posted on Jul 15, 2023 4:04 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 30, 2023 6:20 PM

This is patently ridiculous. The whole “it just works” mantra is what draws consumers to Apple in the first place. I won’t spend any more time than I already have trying to get a brand new HomePod Mini to correctly connect. We got two for Christmas. One connected flawlessly, and the other has cost me a half-day of my holiday vacation.


I’ll be voting with my wallet and returning it.


No one should have to be this knowledgeable about networks to get this thing to connect.

Similar questions

115 replies

Jan 15, 2024 1:16 AM in response to rharripersad

Update, when I moved the HomePod mini from the supplier 1 network it worked on (the 2.4GHz wifi connection ), back to the supplier 2 whose router has a combined wifi network (2.4 + 5 GHZ), it stopped working.

Eventually after multiple restarts I got it to reconnect to supplier 1, 2.4GHz, and it is working fine, so I am not touching it again until 17.3 is released!


Interestingly while I was able to move the HomePod mini from supplier 1 to supplier 2 using the home app, I could not move the HomePod mini from supplier 2 back to supplier 1 the Home app. Hence having to restart it to get this to happen (and eventually turning off the router for supplier 2, to help it move!)


Jan 16, 2024 12:22 PM in response to rharripersad

Same problem, stuck in configuring limbo. I have tried 20+ times to reset. About 1/2 never got as far as resetting (no red spinning light and “about to reset” instructions). The other half reset but then got stuck in configuration for hours, days, weeks.


Only solution that has worked twice now is to create a new home in the home kit and assign the HomePod to the new home. Reset, install, configuration go seamlessly, but now that HomePod sits by itself in the new home while its 5 mini siblings, lights, Apple TV, etc., are in Home 1. No, resetting and moving to Home 1 doesn’t work.


Btw all this started as I was trying to get HomeKit to work with Phillips Hue Bridge which - after years of seamless integration - now won’t work with each other.

Jan 16, 2024 9:37 PM in response to rharripersad

I replied earlier today indicating that creating a second “Home” and resetting my HomePod to reside there beat the endless configuring problem.


BUT - I spent and hour texting with an Apple person explaining my issues. One suggested I reset my network settings (at the bottom of Settings > General). Scary but I did it.


Not only did it solve my endless HomePod configuring problem but it solve my Phillips Hue Bridge problem (which had suddenly stopped working with Apple Home app).

Mar 10, 2024 11:54 AM in response to rharripersad

Apologies everyone, I forgot to update how I worked through this without changing to US store or anything else.


in my case the issue seam to be related to the wifi network. Read on to see what worked for me without messing with different app stores etc.


I have 2 wifi networks, each one linked to mobile broadband suppliers for failover reasons.

I could reproduce the problem (stuck on configuring, couldn’t do timers etc.) at the time if I used the faster of the 2 networks. lats call it network a.

Network ‘a’ had both the 2.4ghz and 5GHz ssid as one, I.e. you only saw one network offered and the devices selected the best frequency to use.

when ever I used this router the setup failed.

homepod os 17.3.


Network ‘b’ did not use the combined network, 2.4ghz had its own ssid, and 5ghz had its own ssid.


so I thought let me try using the different router and stick with the simple 2.4ghz network for setup.


I joined the iPhone to network ‘b’ 2.4ghz.


i ‘forgot’ network ‘a’ on the iPhone to help prevent any random change.


on the 3x HomePod mini it connected and configured as expected when using network ‘b’ 2.4ghz. Personal requests also configured, timers work etc.


on the 2x gen 1 HomePods, it also worked but I had to do a few resets but it did work as expected. Had to have patients at times, but when it works configuration happens quickly. I think sometimes the reset didn’t quite work.


i set everything up in the home app, stereo pairs etc and everything worked.


I then added network ‘a’ back onto the phone.

went into the home app which said the HomePods are on a different network and did I want to move them, so I moved them and everything continued to work :-)


sometimes the HomePods revert to network ‘b’ if I need to restart the routers, but I just go back into the home app and move them back to network ‘a’ again.


everything was then stable and working as expected under HomePod os 17.3.


when homepod os 17.4 was released this week everything updated quickly and without issue and everything continues to work as expected.


so in my setup, the type of wifi network I used seems to have been the issue.


I hope this helps others.


Mar 24, 2024 9:41 AM in response to rharripersad

I’m from Trinidad too but wouldn’t the payment method have to be a credit card from a US Bank when you change the region? I’ve been having this problem for like 2 years now and don’t want to get my hopes up.

It was once working when I first got it but like it caught Covid or something 😂 and I went into quarantine but when I came back it was not working.

Apr 5, 2024 6:47 AM in response to rharripersad

I had the same issue trying to get 2 x HomePod Gen 2 in my home which has several HomePods and HomePod minis. I was setting them both up around same time with no luck. Then I did just one and was successful. The second one was problematic no matter what I did. So I set it up and selected and different room in HomeKit. That worked like a charm and then I moved the speaker to the correct room and selected stereo pair with no issues. Hope this helps

May 1, 2024 10:21 AM in response to rharripersad


here’s how I did it upfront just in case you all don’t want to read my experience with this.


Allow the initial setup 20-30mins to process before assuming your HomePod is stuck in configuration


So I opened the configuring HomePod by holding down its icon on the home app hit the settings wheel then hit reset. It brings up options to remove or restart. I hit restart. It took a minute but then it started to cycle the Siri light on the mini then it booted up & finished the configuration. So now all my home pods are working in my home. Hopefully this helps





Ok I have the same thing happening to be & so far this is how I solved it. I am creating an entire smart home setup so I’m placing HomePods & minis in every room of my home. I have way too many device connected to the home app so creating a “new home” wasn’t an option for me… so having just bought the new minis (color) the set kept getting stuck on configuring. On older generations HomePods there wasn’t any issue that I experienced with setting them up. But so far on these newer ones I’m 2 for 2 on the problem. With 2 more to set up … well the first one I set up actually took a whole day to finish setting up. So I left it going over night but was still configuring the next morning. Had to walk back to HomePod mini (white)& wait with my iPhone next to .. it then tried to set up again but created a problem. creating 2 HomePod minis of the same device in the home app. So I had to remove the newly created one by “remove this accessory” under the set up wheel. Then the original HomePod mini that was setting up magically connected & finished the set up. On the 2nd new mini (blue) I followed the set up process & left the room again after it said it was configuring. (Hitting “done” on the iPhone). I walked away later in the evening I actually received a notification from the home app that it was successfully configured. This morning however it was still stuck in configuring. So I tried unplugging it & it forced an error failed to configure message. I removed it from the home & started the process again. This time leaving my iPhone next to it to configure even after hitting the “done” I left it for 20mins. Came back & still configuring. So I opened the configuring HomePod by holding down its icon on the home app hit the settings wheel then hit reset. It brings up options to remove or restart. I hit restart. It took a minute but then it started to cycle the Siri light on the mini then it booted up & finished the configuration. So now all my home pods are working in my home. Hopefully this helps

May 11, 2024 11:02 AM in response to rharripersad

Honestly Apple needs to step their game up!, if it weren’t for me being so deep in the Apple rabbit hole I would not have been inclined to buying the HomePod, but now knowing that this isn’t a one time issue makes the matter worse.

SEAMLESS ? yeah, right.

Additionally the look of the HomePod Mini looks cheap the mesh it’s made of does not stand to the Apple look.

May 24, 2024 7:41 AM in response to rharripersad

I Resolved this for my specific situation.


2 new HP minis stuck on configuring. These were for a different location to my main home. I set up a new room called 'office'. neither HP Minis completed configuring, nor would form a stereo pair.


Instead, I set up a new home for my office location and Reset both HP minis. was then prompted to select a home, and chose my new home 'HQ'


Both HP minis paired, completed configuration and downloaded updates with no hesitation.


If your minis are in a different location to your main home. This maybe your issue.

Jun 8, 2024 4:42 PM in response to rharripersad

I fixed it!!!! Okay so if you have recently changed any equipment such as a modem or in my case a router. Your HomePod will NOT connect to the WiFi, and will have issues connecting. So if you reset the HomePod it will stay stuck on configuring because it’s trying to connect to the OLD router even though you reset it. Based on a bug. The way I fixed this was actually simple and it was a heck might as well. I have an Apple TV and it’s on WiFi, but I use my HomePod as a speaker and it wasn’t working. So I took the Apple TV and I wired it to the router manually. So I powered it, connected the Ethernet and the HDMI and I waited a while I even played a video for a bit. Then after that. The configuration stopped and it was completed. So configuring basically means it cannot connect to your WiFi. So getting an Apple device hardwired to it will help connect it. Maybe not a fix for everyone but I do know it’s WiFi related

Jun 11, 2024 2:45 AM in response to talmus

If you switch to the US account you will not have no playlist. You have to switch back to your local account. I posted an updated method where you do not need to unsubscribe your local account before you can switch to the US account. I have a third method which I may post in coming weeks which is more efficient and easier.

Jun 15, 2024 3:23 PM in response to rharripersad

Had the same problem, called apple support, still stuck. So not one to leave anything alone, I tried to set them up one different network same home, no help. Set it up on a different home same network it worked but no way to transfer to original home. Then I turned all my apple devices off, I mean unplugged. Set up went fine configured in less than 5 mins. Went back and plugged the apple devices back in, still working. The only thing that’s is still a problem is the music app from my tablet won’t airplay to the HomePod, but if I ask Siri to plat the exact same playlist she will and everything is fine.

HomePod mini stuck in ''configuring''

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.