HomePod mini stuck in ''configuring''

I purchased a HomePod mini to use as a HomeKit hub. Went through the setup procedure and it failed to update because I had ''advanced data protection'' turned on. Turned it off and the HomePod updated from software version 15.6 to 16.5, however it's still stuck in configuring. Reset the device multiple times and it's the same thing everytime. In the home app, it says ''HomePod is being configured. Additional settings will be available shortly...''. Also alarms and timers are greyed out and it says that they can be viewed and managed only when this homepod is on the same network as this iPhone. I restarted my phone and router to no avail. Logged in to my router and I can see that the HomePod is indeed connected but it doesn't show it is in the home app (I can't see the wifi strength bars).


In this current state I can use it as a speaker and I know for a fact that it is connected to my wifi network as I see it as an audio output option on my MacBook Pro and it disappears if I turn off wifi. I asked Siri random facts and it did read the information from a wikipedia page. When I ask Siri to set an alarm or timer it says that something went wrong with my request and to try again later. I haven't tried controlling any HomeKit accessories yet because they haven't been delivered yet.


Help please!!!

HomePod mini

Posted on Jul 15, 2023 4:04 PM

Reply

Similar questions

61 replies

Oct 24, 2023 1:15 AM in response to Vancouver22

This post of yours suggesting the Restoring was the sole solution after too much time through several days researching this issue. All was well with the first (left) HomePod, but the second (right) was stuck in configuring at OS 15 several times after several resets, then again for many hours overnight. I followed these simple but marvelous instructions of yours… Issue resolved! As far as removing the HomePod, I did this as soon as it started the restoring process on my iMac. I removed it from the Home app, then from its attachment to my iCloud account in settings. The setup procedure was without a glitch afterwards. Good to go! Gracias!

Oct 27, 2023 2:32 PM in response to rharripersad

Here's the Fix, and it worked reliably for me. The HomePods would remain at the "configuring...." status for hours. Nothing else (removing, resetting the HomePod first-gen, re-adding to a different room or home...nothing worked). Specifics: iPhone 14 Pro, iOS 17.1, TvOS 17.1, HomePod 1st generation (two of them, to be paired for stereo).


Step 1: Do you have a 2.5GHz router with the old WPA security? That's what I used, though you may find some other older-generation connection might work. I had a router available that supported 2.5 and WPA, and no security gateway or other gateway filtering.


Step 2: From your iPhone, remove the 5GHz network (select the "i" and forget the network).


Step 3: Connect to the old-school 2.5 GHz WPA network on your iPhone. You'll get an informational message that its not very secure. It isn't-- and so, don't leave that running after you're done :)


Step 4: Remove the HomePod(s) from your Home app (if you haven't already). Disconnect HomePod(s) power and then power one up. Hold the top "button" down while booting, wait for 3 beeps.


Step 5: Confirm that your iPhone is on the 2.5GHz WiFi. Then, add the HomePod in your Home app. The "configuring..." message state should be done in a few minutes at most.


Step 6: Repeat with the other HomePods as needed.


Step 7: From your iPhone, disconnect from the 2.5GHz network. Connect to your 5GHz WiFi with the current generation security features.


Step 8: Go to the Home app and select the configuration gear for one of the HomePods. A message that they are on the 2.5GHz network will be displayed, with an option to move them to the new network. Do that, and repeat this step if it takes 2-3 tries. (Perhaps there is something with passing credentials to the HomePods? Can't tell.) But once they are transferred to the new network, you're done-- they are still no longer in "configuring" status, and you can pair them or change the room assignment.


You're done! And it takes a bit longer to describe the steps than to do them (if you have an old router handy, or if you can temporarily configure your 2.5GHz router radio to use WPA... but then after you're done, be sure to return to your original router security configuration!)


Unknows: Was WPA needed? Don't know-- that's what the old router supported, and it worked.

Was it 2.5GHz vs. 5GHz? Was it the security gateway? Don't know-- but disabling the security gateway options and rebooting the current-generation router didn't work. The old router did, and then moving the HomePods to the 5GHz network was easy.


YMMV, but will be curious if, like me, none of the other recommendations worked-- but this worked straightaway.

Nov 2, 2023 12:25 PM in response to rharripersad

I own 4 HomePod Mini's - The 2 that was set up a month ago are fine, up to date, and have no issues. One I had at work, I took home so I could set up as a stereo pair. The one that was there already is fine. The one that I reset to the network most recently has been stuck in configuring for nearly a week. It connects to the Apple TV and phones but added settings like stereo pairing and network connectivity are not available. I went yesterday and purchased a new HomePod mini for my office and that one also is stuck in configuring I can connect it to my phone and it plays music from my cloud library even though it thinks it's not connected to the internet.


SUPER BUGGY!


This seems like an Apple problem, not a setup problem. Since the entire setup process is more or less automated for you, I cannot point to an issue with my phone or network since both home and office networks have had properly configured HomePods on them.

Nov 5, 2023 7:13 AM in response to rharripersad

I had the same problem with you and it last for two days. I tried all the methods people mentioned above and none of them worked for me, and I finally find another way that works for me: I removed all of my devices in home app and deleted home app. After that I reinstalled home again and reset both of my homepod mini, they successfullly configured in a short time.

HomePod mini stuck in ''configuring''

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.