iPad Pro Touch Screen and Apple Pencil unresponsive.

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Level 1

4 points

iPad Pro Touch Screen and Apple Pencil unresponsive.

Hello,

Recently my iPad touchscreen suddenly stopped working. I can still use it with the keyboard and the touchpad on it but can't seem to use the touchscreen. I've tried restarting the iPad and updating it to the latest IOS. I've cleaned my screen using a micro cloth as well. On top of this, I can't write anything with my Apple Pencil (2nd Gen) on the iPad anymore. I've checked the Pencil's connection and made sure that it is connected multiple times.

I have a screen protector on the iPad but I'm not sure if that's the problem as I've used this screen protector for a while and it responded without issue before to both my finger and the pencil.

Uni is starting soon so anything that can fix this would be helpful.

iPad Pro (1st generation)

Posted on Jul 15, 2023 7:15 PM

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Answer 1

Top-ranking reply

MichelPM

Level 10

81,525 points

Jul 15, 2023 7:26 PM in response to leoHayashi

After ANY iOS/iPadOS upgrade/update, you should ALWAYS perform a simple hard reset/forced restart of your Apple mobile device.

For iPad models with a Home button, do a simple hard reset/forced restart of your iPad by holding down both the Home and sleep/wake/power button simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.

OR

For much newer design iPad models, without a Home button, try the new simple hard reset/forced restart procedure for the new 2018-2022 iPad Pros, 2020/21 iPad Air 4 and 5, the 2021 iPad Mini 6 and the new 2022, 10th gen base models,

1. Press and release the volume button closest to the top Power button

2. Then immediately ( and quickly ) press and release the volume button farthest from the top Power button.

3. Then, press and hold the top single sleep/wake/power button You will see the Slide to Power off button, but keep on holding down the power button until you see the Apple logo, then let it go.

Once you have performed all the steps, wait for a few seconds and your 2018-2022 iPad will boot up completely to the iPad’s Lock screen.

Tap, read and follow this Apple support link below.

Force restart iPad - Apple Support

Best of Luck to You!

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Answer 2

leoHayashi Author

Level 1

4 points

Jul 15, 2023 7:31 PM in response to MichelPM

I have done that, but it's still unresponsive. :(

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iPad Pro Touch Screen and Apple Pencil unresponsive.

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