Keyboard and trackpad randomly lock up - but were still working in a teamviewer remote window?

As title says. My keyboard and trackpad locked up for some reason and I couldn't do anything, I actually thought the system was frozen - so I force rebooted, and a short while later I was using teamviewer to get to a machine in a different room. I suddenly couldn't get the mouse out of the team viewer window, or switch out of it. I managed to close the remote session from the remote computer, and once that happened the trackpad and keyboard stopped responding all together. So I'm guessing the reason the mouse wasn't able to be pulled out of the team viewer window was because the machine I'm on is, I don't know, rejecting it? allergic to it? Restarted again, and it's working currently but not starting anything critical anymore.


MacBook Pro 2019 running Ventura 13.4.

Besides teamviewer, I'm running creative cloud, Maxon, Setapp with OneSwitch, Paste, QuitAll, Cleanshot.

MacBook Pro 16″, macOS 13.4

Posted on Jul 15, 2023 7:08 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 16, 2023 8:51 AM

dszwerc wrote:

As title says. My keyboard and trackpad locked up for some reason and I couldn't do anything, I actually thought the system was frozen - so I force rebooted, and a short while later I was using teamviewer to get to a machine in a different room. I suddenly couldn't get the mouse out of the team viewer window, or switch out of it. I managed to close the remote session from the remote computer, and once that happened the trackpad and keyboard stopped responding all together. So I'm guessing the reason the mouse wasn't able to be pulled out of the team viewer window was because the machine I'm on is, I don't know, rejecting it? allergic to it?

Restarted again, and it's working currently but not starting anything critical anymore.

MacBook Pro 2019 running Ventura 13.4.

Besides teamviewer, I'm running creative cloud, Maxon, Setapp with OneSwitch, Paste, QuitAll, Cleanshot.



Well you are the one in the best position to test the situation...


if it was a one off glitch then I would simply ignore it and move on.

If the behavior repeats itself, post back



You are running a plethora of third party apps there...you can


trouble shoot further you can:


—A SafeBoot Use safe mode on your Mac - Apple Support will sort many anomalies


Does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, third party system modifications and system accelerations are disabled.

Login and test. Reboot as normal and test. Caches get rebuilt automatically.


This test will tell you if third party interference; most* extensions etc are not loaded in safe boot mode.



—Test issue in another user (or guest user) account Change Users & Groups settings on Mac - Apple Support

This will tell you if it a universal issue or isolated to your user/admin account. 



unplug all third party peripherals when testing


Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus

all known to cause issues on the macOS



The current stable release of Ventura including bug fixes, security updates is macOS Ventura 13.4.1c (22F770820d)

Keep your Mac up to date - Apple Support

Keep your Mac up to date - Apple Support



1 reply
Question marked as Top-ranking reply

Jul 16, 2023 8:51 AM in response to dszwerc

dszwerc wrote:

As title says. My keyboard and trackpad locked up for some reason and I couldn't do anything, I actually thought the system was frozen - so I force rebooted, and a short while later I was using teamviewer to get to a machine in a different room. I suddenly couldn't get the mouse out of the team viewer window, or switch out of it. I managed to close the remote session from the remote computer, and once that happened the trackpad and keyboard stopped responding all together. So I'm guessing the reason the mouse wasn't able to be pulled out of the team viewer window was because the machine I'm on is, I don't know, rejecting it? allergic to it?

Restarted again, and it's working currently but not starting anything critical anymore.

MacBook Pro 2019 running Ventura 13.4.

Besides teamviewer, I'm running creative cloud, Maxon, Setapp with OneSwitch, Paste, QuitAll, Cleanshot.



Well you are the one in the best position to test the situation...


if it was a one off glitch then I would simply ignore it and move on.

If the behavior repeats itself, post back



You are running a plethora of third party apps there...you can


trouble shoot further you can:


—A SafeBoot Use safe mode on your Mac - Apple Support will sort many anomalies


Does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, third party system modifications and system accelerations are disabled.

Login and test. Reboot as normal and test. Caches get rebuilt automatically.


This test will tell you if third party interference; most* extensions etc are not loaded in safe boot mode.



—Test issue in another user (or guest user) account Change Users & Groups settings on Mac - Apple Support

This will tell you if it a universal issue or isolated to your user/admin account. 



unplug all third party peripherals when testing


Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus

all known to cause issues on the macOS



The current stable release of Ventura including bug fixes, security updates is macOS Ventura 13.4.1c (22F770820d)

Keep your Mac up to date - Apple Support

Keep your Mac up to date - Apple Support



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Keyboard and trackpad randomly lock up - but were still working in a teamviewer remote window?

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