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I have purchased movie tickets in the past from AMC and have always been able to add it to my wallet. Today when I try, I am getting the error message of "Unable to add Apple Wallet Pass at this time" and I do not know how to resolve.
iPhone 13 Pro Max
Ok found out the issue with Ticketmaster. On the ticket app and online site if you click your barcode it is a rotating ticket meaning it refreshes every 3 seconds. By the time you try and download to Apple wallet it has already rotated to a different barcode. Because of this you are unable to download to wallet. Ticketmaster assured me that you can use the rotating ticket from the Ticketmaster app itself. Went to U2 concert over the weekend and they took barcode no problem, even though the venue requested tickets be downloaded to wallet. So on Ticketmaster, pull up your barcode and if you see the line going across it won’t be able to be downloaded. Hope that makes sense.
Mine was not AMC. It was Livenation/Ticketmaster for concert tickets.
You have to go to this section in settings wallet and Apple Pay and then click the hide expired passes button to view them otherwise they aren’t visible and then delete them all one by one
I am on IOS 16.5.1. I had also restarted my phone just in case.
Thank you for the things you suggested.
I did a Forced Retart
Date/ Time is accurate for region
Not behind a VPN
Signed out of ID and signed back in
Unfortunately, still the same problem :(
It gets drastic after that. Not sure you want to go that far. I’d contact the ticket issuer’s support team and see if it could be something on their part.
Thank you.
You’re welcome. Sorry I couldn’t help more.
DELETE ALL THE OLD PASSES IN YOUR WALLET THATS THE FIX
Did this involve AMC or not? I’m unclear on that. 😀😀
Thank you!
Hi, I am having the exact same issue. were you able to resolve this issue?
I’m having the same problem adding my PSU student tix to my apple wallet. Did you figure out how to solve this issue?
Similar issues here. None of the suggestions helped. Can’t get Delta or KLM boarding passes added to Wallet.
What email app are you using?
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Unable to add Apple Wallet Pass at this time
