Unable to add Apple Wallet Pass at this time

I have purchased movie tickets in the past from AMC and have always been able to add it to my wallet. Today when I try, I am getting the error message of "Unable to add Apple Wallet Pass at this time" and I do not know how to resolve.


iPhone 13 Pro Max

Posted on Jul 16, 2023 6:50 AM

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Posted on Sep 2, 2023 4:52 PM

I also got the "Sorry, pass cannot be added at this time" message when I tried to add a ticket. None of the fixes described earlier in this thread (remove expired passes, sign out of Apple ID and reboot) worked. In the end, the problem seemed to be that I was working from my Outlook mobile app, which in turn opened the link to the ticket in the Edge browser. When I worked from the email in the Apple mail app, everything worked fine.

57 replies

Aug 30, 2023 11:35 AM in response to Jeff Donald

I’m having difficulty adding Penn State Football tickets to my wallet for the first time ever. I updated my iOS to 16.6.


no one else in my group is having issues with the tickets. I reached out to the university and they don’t know of anyone else having an issue.


I’ve force restarted my phone multiple times, I’ve logged out of my apple account, but I don’t know what else to try.


seems to be an issue with my wallet

Oct 3, 2023 1:30 PM in response to NEM915

I too have tried everything under the sun. This is for Ticketmaster. iOS is updated, force restart, no vpn, region is correct, signed out of Apple ID and resigned in, there were no prior tixs to remove, made sure email matched on setting and Ticketmaster. When I switched off Face ID I am getting message that ‘Ticketmaster requires Face ID for enhanced security’ so won’t download to wallet without Face ID. When I try and put in wallet I get unable to add pass. Try later. Help?

Oct 9, 2023 8:12 AM in response to Bridget_weaver

Me either-I guess apple is not acknowledging this is their issue . I cannot add to m wallet a pass that I have, I then decided to see if I could add a credit card and that worked but still cannot add pass- I have tried everything suggested. My Daughter has a new debit card and she cannot get it to be recognized and has called apple they blame the bank the bank blames apple and no one is doing anything about it

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Unable to add Apple Wallet Pass at this time

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