I have purchased movie tickets in the past from AMC and have always been able to add it to my wallet. Today when I try, I am getting the error message of "Unable to add Apple Wallet Pass at this time" and I do not know how to resolve.
iPhone 13 Pro Max
I also got the "Sorry, pass cannot be added at this time" message when I tried to add a ticket. None of the fixes described earlier in this thread (remove expired passes, sign out of Apple ID and reboot) worked. In the end, the problem seemed to be that I was working from my Outlook mobile app, which in turn opened the link to the ticket in the Edge browser. When I worked from the email in the Apple mail app, everything worked fine.
I too have tried everything under the sun. This is for Ticketmaster. iOS is updated, force restart, no vpn, region is correct, signed out of Apple ID and resigned in, there were no prior tixs to remove, made sure email matched on setting and Ticketmaster. When I switched off Face ID I am getting message that ‘Ticketmaster requires Face ID for enhanced security’ so won’t download to wallet without Face ID. When I try and put in wallet I get unable to add pass. Try later. Help?
Me either-I guess apple is not acknowledging this is their issue . I cannot add to m wallet a pass that I have, I then decided to see if I could add a credit card and that worked but still cannot add pass- I have tried everything suggested. My Daughter has a new debit card and she cannot get it to be recognized and has called apple they blame the bank the bank blames apple and no one is doing anything about it
None of the above- It is a shopping pass for Tanager Outlets . I have tried with WiFi and without and all the recommend tricks . It is through a confirming email that gives me the pass to add to my wallet. I even tried doing it via my apple watch, and Ipad.
I never had this issue before. Seems since the last update. My apple email is the same as my aol I don’t recall a separate iCloud email. With that being said I created the iCloud email and forward the email with the pass on it . Opened the email via iCloud address and that did not work
Ok found out the issue with Ticketmaster. On the ticket app and online site if you click your barcode it is a rotating ticket meaning it refreshes every 3 seconds. By the time you try and download to Apple wallet it has already rotated to a different barcode. Because of this you are unable to download to wallet. Ticketmaster assured me that you can use the rotating ticket from the Ticketmaster app itself. Went to U2 concert over the weekend and they took barcode no problem, even though the venue requested tickets be downloaded to wallet. So on Ticketmaster, pull up your barcode and if you see the line going across it won’t be able to be downloaded. Hope that makes sense.
Jeff Donald wrote:
I wouldn’t have thought that would be an issue, but I could see it possibly being an issue after iOS updates/upgreades or security updates for gmail, AOL etc.
The only thing we can count on is that things will keep changing!
I am on IOS 16.5.1. I had also restarted my phone just in case.
Thank you for the things you suggested.
I did a Forced Retart
Date/ Time is accurate for region
Not behind a VPN
Signed out of ID and signed back in
Unfortunately, still the same problem :(
Thank you.
You’re welcome. Sorry I couldn’t help more.
Did this involve AMC or not? I’m unclear on that. 😀😀
Thank you!
Hi, I am having the exact same issue. were you able to resolve this issue?
I’m having the same problem adding my PSU student tix to my apple wallet. Did you figure out how to solve this issue?
Similar issues here. None of the suggestions helped. Can’t get Delta or KLM boarding passes added to Wallet.
Unable to add Apple Wallet Pass at this time
