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I have purchased movie tickets in the past from AMC and have always been able to add it to my wallet. Today when I try, I am getting the error message of "Unable to add Apple Wallet Pass at this time" and I do not know how to resolve.
iPhone 13 Pro Max
Ok found out the issue with Ticketmaster. On the ticket app and online site if you click your barcode it is a rotating ticket meaning it refreshes every 3 seconds. By the time you try and download to Apple wallet it has already rotated to a different barcode. Because of this you are unable to download to wallet. Ticketmaster assured me that you can use the rotating ticket from the Ticketmaster app itself. Went to U2 concert over the weekend and they took barcode no problem, even though the venue requested tickets be downloaded to wallet. So on Ticketmaster, pull up your barcode and if you see the line going across it won’t be able to be downloaded. Hope that makes sense.
What email app are you using?
The apple app on my phone for mail
Is it Apple Mail, or is it Gmail, Hotmail or some other app?
Apple mail app associated with my AOL account. I even downloaded the AOL app to see if it would work through there just now and it didn’t
That’s probably the issue. The email needs to be directly sent to your Apple iCloud email address.
I'll keep that in mind. I've never had a problem adding passes before using Gmail but, if I do in the future, I'll have a place to start troubleshooting.
Thanks!
I wouldn’t have thought that would be an issue, but I could see it possibly being an issue after iOS updates/upgreades or security updates for gmail, AOL etc.
This is the most logical response I have seen. Is TM looking to address the issue? So cannot download and just need to work with the moving line across the barcoade?
I was informed by TM that for some concerts, not all, they will be sticking with the moving bar. I was assured and did confirm myself that the venue(s) will take the TM barcode
The fix for me was going into settings and selecting my email address, physical address, phone number, etc.
The problem was due to the Norton VPN. I disabled the VPN and Southwest boarding passes loaded to the wallet as expected. Thank you.
Glad I could help. I hope you have a great week!
Unable to add Apple Wallet Pass at this time
