Stand alone Watch app is not installed on Apple Watch.

Hi,

I am a developer of an stand alone Apple Watch app.

My app has no issue until last few months.

But recently, many of consumers keep sending a feedback that the app is NOT installed their Apple Watch.

So I sent back the following instuction.

"On the Watch,

App Store → Account → Purchased → (Choose my app and tap cloud button)"

But they said they CAN'T FIND my app on the Purchased list, and their Purchased list shows nothing on there even if they chose [Purchased → Show → (Select All on Purchased page)].

They also tried to reboot their iPhone and Apple Watch several times and checked their Wi-Fi connection, but nothing worked.

Please give me a solution as soon as possible.

Due to this problem, my app's review is getting lower. :(

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I attach some of their device details and screenshots.

I think most of them has latest version of iOS and watchOS.

iPhone 14, iOS 16.5.1

Apple Watch SE, WatchOS 9.5.2