RECOVERY

Question

Level 1

13 points

RECOVERY

lost password for apple ID with a gmail address-BUT have recovery key and dont know how to access/input key

using both mac minis for about 12 years and iphone for about 2 and apple since 1982-83 - problem is with iphone SE gen 2 with xfin sim - first used/purchased about 2 years ago and

works with wi/ fi but no way to access mobile cell thanks to xfin con cast screwups by combining accounts (internet -TV in one account along with landlord-) and a separate mobile account with then different email apple id access, etc

Spent 3 to 5 hours with live ' help ' on internet landline phone- got wi fi calling to work- but no way to access mobile app-

Posted on Jul 16, 2023 8:47 PM

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Answer 1

AdvisorMP

Community Specialist

Jul 18, 2023 10:21 AM in response to ARBE2

Thanks for reaching out ARBE2,

It sounds like you are trying to recover the password for your Apple ID. We can help.

The steps you need can be found in the article 'How to generate a recovery key'. Since you have a recovery key, let's try these steps next:

Use a recovery key

If you forget your Apple ID password, you can try to regain access using your trusted device protected by a passcode. Or you can use your recovery key, a trusted phone number, and an Apple device to reset your password. Make sure the device is running iOS 11 or macOS High Sierra or later, and be sure to enter the complete recovery key including upper-case letters and hyphens. Learn more about what to do if you forget your Apple ID password.

If you decide to stop using a recovery key, follow the steps above on your iPhone, iPad, or iPod touch, and slide to turn off Recovery Key. On your Mac, click Turn Off in the Recovery Key section.

Learn more

* When you generate a recovery key, you can't use account recovery. Account recovery is a process that would otherwise help you get back into your Apple ID account when you don’t have enough information to reset your password. Learn more about account recovery.

* Learn more about two-factor authentication and how to manage your trusted devices.

* Learn how to update your trusted phone numbers.

Hope that helps.

Take care.

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RECOVERY

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