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I am receiving two separate bills for family Apple Music, one to my American Express and one to my debit card, this looks to have been happening for several months and I don’t know why. Would like this corrected and a refund of the overcharges.

I am being charged twice for Apple Music family share every month and appears it has been happening for quite some time. One goes to my American Express and one to my debit card. Would like to have this resolved and a refund of all of the double payments.

Posted on Jul 17, 2023 9:18 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 19, 2023 6:12 PM

Re: "I am receiving two separate bills for family Apple Music"


We are all Apple users, like yourself, in the community, so we have no access to your accounts or details.

We'd like to help however.


You might want to contact Apple's Billing and Subscriptions team:

There is a "Get Support - start now" link (online chat, phone, eMail etc., or an app) at the bottom of their website.


If you prefer: There are links on the website to just cancel one of the subscriptions, and request a refund ...

(yet there may be a limit on how far back you can be refunded.)


Subscriptions and Billing support website: Subscriptions and Billing - Official Apple Support


Else, you could phone Apple support:

Apple phone numbers around the world: Contact Apple for support and service - Apple Support

1 reply
Question marked as Top-ranking reply

Jul 19, 2023 6:12 PM in response to JimT1117

Re: "I am receiving two separate bills for family Apple Music"


We are all Apple users, like yourself, in the community, so we have no access to your accounts or details.

We'd like to help however.


You might want to contact Apple's Billing and Subscriptions team:

There is a "Get Support - start now" link (online chat, phone, eMail etc., or an app) at the bottom of their website.


If you prefer: There are links on the website to just cancel one of the subscriptions, and request a refund ...

(yet there may be a limit on how far back you can be refunded.)


Subscriptions and Billing support website: Subscriptions and Billing - Official Apple Support


Else, you could phone Apple support:

Apple phone numbers around the world: Contact Apple for support and service - Apple Support

I am receiving two separate bills for family Apple Music, one to my American Express and one to my debit card, this looks to have been happening for several months and I don’t know why. Would like this corrected and a refund of the overcharges.

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