My watch is not parting with my phone

My watch is not getting calls

iPhone 13 Pro, iOS 16

Posted on Jul 17, 2023 6:55 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 18, 2023 2:14 PM

Hello Jennyfaye1,


Welcome to Apple Support Communities. We understand the importance of being able to receive calls on your Apple Watch, and we'd be happy to look into this with you. To better understand the situation, we'd like to gather some information:


  • Which Apple Watch model are you using? Identify your Apple Watch
  • Is your Apple Watch currently paired with your iPhone? If not, here's how to pair them: Set up and pair your Apple Watch with iPhone
  • If you're unable to pair them, are you getting any errors or specific behavior? If so please specify. This will help guide us through troubleshooting and towards a resolution.
  • If your iPhone and Apple Watch are paired but you don't receive calls, do you mean phone calls, or calls from third party apps like WhatsApp?


Also, make sure your Apple Watch is not muted as shown here:


Mute your Apple Watch
1. Touch and hold the bottom of the watch face. Wait for Control Center to show, then swipe up.
2. Tap the Silent Mode button Silent Mode icon. This turns on Silent Mode. You can still receive haptic notifications. 
3. Apple Watch showing the Mute button in Control Center
To silence an alert or notification as it sounds, rest your palm on the display for at least three seconds or until you feel a tap. If it doesn't work, make sure that the Cover to Mute setting is on: On your iPhone, open the Apple Watch app, go to the My Watch tab, then tap Sounds & Haptics.
With watchOS 9.4, wake-up alarms are not silenced with the cover to mute gesture to avoid accidental cancellations during sleep. 

Change the audio and notification settings on your Apple Watch




We hope this information is useful. Kind regards.



1 reply
Question marked as Top-ranking reply

Jul 18, 2023 2:14 PM in response to Jennyfaye1

Hello Jennyfaye1,


Welcome to Apple Support Communities. We understand the importance of being able to receive calls on your Apple Watch, and we'd be happy to look into this with you. To better understand the situation, we'd like to gather some information:


  • Which Apple Watch model are you using? Identify your Apple Watch
  • Is your Apple Watch currently paired with your iPhone? If not, here's how to pair them: Set up and pair your Apple Watch with iPhone
  • If you're unable to pair them, are you getting any errors or specific behavior? If so please specify. This will help guide us through troubleshooting and towards a resolution.
  • If your iPhone and Apple Watch are paired but you don't receive calls, do you mean phone calls, or calls from third party apps like WhatsApp?


Also, make sure your Apple Watch is not muted as shown here:


Mute your Apple Watch
1. Touch and hold the bottom of the watch face. Wait for Control Center to show, then swipe up.
2. Tap the Silent Mode button Silent Mode icon. This turns on Silent Mode. You can still receive haptic notifications. 
3. Apple Watch showing the Mute button in Control Center
To silence an alert or notification as it sounds, rest your palm on the display for at least three seconds or until you feel a tap. If it doesn't work, make sure that the Cover to Mute setting is on: On your iPhone, open the Apple Watch app, go to the My Watch tab, then tap Sounds & Haptics.
With watchOS 9.4, wake-up alarms are not silenced with the cover to mute gesture to avoid accidental cancellations during sleep. 

Change the audio and notification settings on your Apple Watch




We hope this information is useful. Kind regards.



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My watch is not parting with my phone

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