Cannot Download/Install Monterey 12.6.7 or Ventura 13.4.1

Dial, Safe Mode worked. I d/l'd Monterey first and then Ventura. No problems, so thank you for the solution

I ran Etrecheck: no major problems, a few minor ones: unsigned software (brought over from another machine -- I deleted it), and a report of numerous app crashes. I'll paste in the crash reports in case they're useful, but don't feel obligated to go through with them.

It seems off to me that I can't update/upgrade the OS; if it happens again, I'll have to dig deeper. I bought this machine in 2021, but I haven't started using it until just recently. There shouldn't be any junk on it, and I've made only cosmetic adjustments.

Regards, and add to your stack of points!

<snip> from Etrecheck report:

Diagnostics Information (past 7-30 days):

    2023-07-20 07:03:08 suggestd - High CPU Use

        Executable: /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/suggestd

    2023-07-19 22:58:56 Fantastical Widgets - Crash (7 times)

        Executable: /Applications/Fantastical.app

    2023-07-19 20:34:53 Fantastical App Intents - Crash

        Executable: /Applications/Fantastical.app

    2023-07-19 20:22:48 PerfPowerServices - Crash (62 times)

        Executable: /usr/libexec/PerfPowerServices

        Details:

            libsystem_c.dylib: abort() called

    2023-07-18 23:14:11 installd - High CPU Use

        Executable: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd

    2023-07-18 11:17:54 signpost_reporter - High CPU Use

        Executable: /usr/libexec/signpost_reporter

    2023-07-13 11:28:20 OnyX.app - Hang

        Executable: /Applications/Utilities/OnyX.app

    2023-07-13 11:17:03 triald - High CPU Use

        Executable: /usr/libexec/triald

    2023-07-13 07:46:05 com.apple.preferences.softwareupdate.remoteservice - Crash

Dial, thanks for the info on how to post report; hope this works.  Footnote: I was able to update/upgrade in Safe Mode. Underlying problem? Or one-time glitch?

Dial, thanks. I tried downloading Monterey first several times; Monterey does not D/L either; process looks exactly the same as screenshots above for Ventura.

You also reminded me of something I left out:

In spite of “downloading the installer“ several times over the past two weeks, I find no trace of OS install files being “added” on those dates. Nothing in the Applications folder.

I’m not knowledgeable about these things, but I see activity in Console during d/l, no idea what it is.

Perhaps I’m not searching thoroughly enough? I’m searching visible/invisible, including system files. Looking for “install,” pkg, dmg, Monterey, Ventura, large files. Used Finder + refinements, Find Any File etc.

Download takes about 58 minutes, and network activity shows downloading during that period. There is no error or other message after “downloading“ is complete. Software update just snaps back to its original state as if I had done nothing.

Shutdown/restart doesn’t fix it. I haven’t installed any rogue software or weird extensions/modifications (that I’m aware of, at least).

I’d like to follow up on your idea, though, if you have any further suggestions. Thanks for your input!

Dial, thanks for the instructions. Appreciate anyone's input on the report.

I would pass the problem off as a one-time glitch, except that I suspect something's off if I can't d/l system software. Even if it's a known issue that others have reported.

I looked online for install files as Bob suggested, glad for once I didn't go for a DIY solution. I have a tendency to tweak, hack etc.

Thanks --

Please disregard the post and attachment above (Jul 21, 2023 12:41 PM). System won’t let me edit my post, plus I uploaded the log file by mistake. I’ll look for instructions on how to delete post. Apologize for the confusion.

—

Dial, thanks for the instructions. Appreciate anyone's input on the report.

I would pass the problem off as a one-time glitch, except that I suspect something's off if I can't d/l system software. Even if it's a known issue that others have reported.

I looked online for install files as Bob suggested, glad for once I didn't go for a DIY solution. I have a tendency to tweak, hack etc.

Thanks --

I give up -- I can't paste in an EtreCheck report (from a plain text file) without the resulting attachment looking like a hash. No idea what I'm doing wrong, but I'll just move on.

I truly apologize for making a mess of this thread. If someone can get the Apple moderators to take the posts down/clean up the thread, I'd appreciate it.

Jul 21, 2023 12:41 PM in response to dialabrain 255009940

Jul 21, 2023 1:07 PM in response to LonesomeMac. 255009940

Jul 21, 2023 1:13 PM in response to dialabrain  255009940

Thanks for your kind interest, everyone --

Gravity, thanks — I did wonder about the high CPU usage. I’ll read up on triald and related issues.  That’s quite a list of settings that aren’t functioning properly. 

Any feedback on this, or should I post elsewhere:  I’m not a sophisticated user, but I want a snapshot of what’s happening when my machine is running slow, etc.  I use iStat Menus on an older machine to monitor system from the menubar. Does Control Center do most of this now?  Other software?  TIA