So I have what looks like a common fault on the MacBook Pro from 2016... Apple recognises the fault on the 13" model giving a replacement. I have contacted them and they said its just for the 13" but I explained its happening to mine as well.
The resale value now of this MacBook will plummet, surely if this is a flaw in the product it should be recalled for repair?
MacBook Pro 15″, macOS 12.6
GetGraham wrote:
So I have what looks like a common fault on the MacBook Pro from 2016... Apple recognises the fault on the 13" model giving a replacement. I have contacted them and they said its just for the 13" but I explained its happening to mine as well.
The resale value now of this MacBook will plummet, surely if this is a flaw in the product it should be recalled for repair?
You can /submit your Apple Feedback here: Product Feedback - Apple
Service Programs are triggered by the percentage of all MBP of this spec vs the number of failures documented.
We are not privy to this %, or have any more insight.
If you want to get it repaired—
Make an appointment for a "hardware issue"
Genius Bar Reservation and Apple Support Options - Apple
Outside the USA
Contact Apple for support and service - Apple Support
an alternative if you can not justify the repair cost is use an external monitor
or replace the Mac—Mac - Apple
GetGraham wrote:
So I have what looks like a common fault on the MacBook Pro from 2016... Apple recognises the fault on the 13" model giving a replacement. I have contacted them and they said its just for the 13" but I explained its happening to mine as well.
The resale value now of this MacBook will plummet, surely if this is a flaw in the product it should be recalled for repair?
You can /submit your Apple Feedback here: Product Feedback - Apple
Service Programs are triggered by the percentage of all MBP of this spec vs the number of failures documented.
We are not privy to this %, or have any more insight.
If you want to get it repaired—
Make an appointment for a "hardware issue"
Genius Bar Reservation and Apple Support Options - Apple
Outside the USA
Contact Apple for support and service - Apple Support
an alternative if you can not justify the repair cost is use an external monitor
or replace the Mac—Mac - Apple
I have submitted it.
But its a shame, they acknowledge this exact issue and are repairing the 13" models.
Black 'Stage lights' on MacBook Pro 15"
