13-inch MacBook Pro Display Backlight Service Program - faulty production not honoured

There is a known production error/quality control issue on 13-inch MacBook Pro's sold between 2016 and 2018. My MacBook just showed first the 1st and then the 2nd of the symptoms below. While Apple knew of this error I did not, and now I am told I should have returned for service no later than last summer. How come Apple would not have communicated this if they set a time limit on what is basically a recall. I have had high confidence in the support and commitment to quality of Apple.


From: 13-inch MacBook Pro Display Backlight Service Program - Apple Support

Apple has determined that a very small percentage of 13-inch MacBook Pro displays may exhibit one or more of the following behaviors:

  • Display backlight continuously or intermittently shows vertical bright areas along the entire bottom of the screen
  • Display backlight stops working completely

Affected devices were sold between October 2016 and February 2018. Apple or an Apple Authorized Service Provider will service affected MacBook Pro units, free of charge.


MacBook Pro (2017 – 2020)

Posted on Jul 30, 2023 4:29 PM

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Jul 30, 2023 5:17 PM in response to JensLN

<< How come Apple would not have communicated this if they set a time limit on what is basically a recall. >>


Do not mistake Apple service programs, public or confidential, for Federally-mandated recalls for automobile problems that could injure or kill you. Apple service programs are for problems that Apple has identified internally, are generally no where near as serious, and are NOT Federally-mandated "recalls".


Apple service programs have limitations, possibly including time limits associated with them. If you do not present your Mac for service inside the time window AND meet all the other requirements, you are not eligible for the Apple service program as it stands.


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YOU will have to pay for the repair yourself.


Save your receipt. If (and only if) Apple decides to expand the recall in scope or time, they could reimburse your repair costs.

13-inch MacBook Pro Display Backlight Service Program - faulty production not honoured

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