Airpods Pro 2nd Gen Battery & Engraving Issue

I got my new airpods pro 2nd gen yesterday with a special engraving but when I connect it to my iPhone 14 pro max, the engraving doesn’t appear in the phone. Also I charged the airpods to 100% but after 24 hours without any use the charging case has dropped to 85%. Is this normal for the case to discharge at this rate and what should I do about the engraving?

Posted on Jul 20, 2023 12:39 PM

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1 reply

Bryan_K1

Community Specialist

Jul 21, 2023 12:49 PM in response to Harsh1899

Hello Harsh1899,

Thanks for using the Apple Support Communities!

For something like what you're experiencing, you'll want to reach out to Apple Support directly. They'll be able to look into that with you and see what options you may have.

You can reach out to them here: Get Support

Take care!

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Airpods Pro 2nd Gen Battery & Engraving Issue

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