I noticed a charge from Apple 11.98 that should not be there. I have no subscriptions so how you are charging my bank account when I didn't even give that information is beyond unethical. How do I request a refund for a service I don't have. Fix this.
[Re-Titled by Moderator]
Here's a more detailed and descriptive list that includes a few reasons and solutions not mentioned in the article posted earlier:
The support article If you see 'apple.com/bill' on your billing statement - Apple Support explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. If you use Apple Card you may find this document helpful too ➞ If you see an Apple Services charge you don't recognize on your Apple Card - Apple Support
Also note this service: View your App Store and iTunes Store purchases directly from your financial institution - Apple Support
"When you sign in to your financial institution website or mobile app and view your recent purchases from the App Store, iTunes Store, Apple Books, or for Apple Music or iCloud services, you may see an option—such as View Receipt—that allows you to view more details about your transaction."
Other possibilities to consider (not all may apply in your situation):
● Purchases can be made with your ID if your Apple ID is compromised (read what to do ➞ If you think your Apple ID has been compromised - Apple Support ) or somebody else has access to your device (require a purchase password as explained in this article ➞ Require a password for App Store and iTunes purchases - Apple Support ).
● If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts (see the article: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support ).
● If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.
● Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ How apps, content, and subscriptions from Apple are billed - Apple Support ).
● Unanticipated amounts may be grouped charges ( How apps, content, and subscriptions from Apple are billed - Apple Support ).
If a purchase is listed in your purchase history and you want to ask for a refund, read this article about how to request a refund for apps or content that you bought from Apple ➞ Request a refund for apps or content that you bought from Apple - Apple Support
If a Family Sharing member made the purchase then you need to discuss this with that person. They would have to initiate any refund request.
If a reporting a problem request is unsuccessful or you have another issue you can also speak with Apple ➞ Choose your country or region - Official Apple Support Select your country, then a product.
or:
Contact Apple for support and service ➞ "See a list of Apple phone numbers around the world."
Click here ➞ https://support.apple.com/HT201232
I am being charged 10.79/USD bucks which is basically like $11. And I don’t have any type of subscriptions or anything ? I’ve checked multiple times and apple keeped on trying to request that 10.79 to a point where I removed my card from my account. But due to that fact that I cannot pay for whatever apple is trying to make me pay. I cannot download any apps.
(Getting help asap would really be appreciated🙏🙏 I’ve had to postpone downloading so many apps due to this)
thankfully I’m broke so the charge can’t go through but Apple keeps trying to charge me $11.08 for no apparent reason, and the fact it won’t tell me any more additional information on the company trying to charge me is infuriating and unethical. The most expensive subscription I have is for SoundCloud and that’s $5.99. There should be no reason for this charge.
BlandDecaf wrote:
thankfully I’m broke so the charge can’t go through but Apple keeps trying to charge me $11.08 for no apparent reason, and the fact it won’t tell me any more additional information on the company trying to charge me is infuriating and unethical. The most expensive subscription I have is for SoundCloud and that’s $5.99. There should be no reason for this charge.
If you were unable to identify the charge using the Billing and Subscription link provided to view Purchase History and Subscriptions, then what did Apple say when you contacted them with the link that was also provided?
It's not going to go away and you will be unable to use the App Store until the issue has been resolved.
I woke up this morning and found out that £10.99 went out my bank and I looked and it says Apple Music. I don’t even use that, I don’t have any subscriptions on it so why have they taken it out my bank. I want the money to go back into my bank
I was charged over $50 by Apple for the NY Times audio app. But I'm a subscriber to the NY Times, so I didn't need to pay Apple for it! That's almost like a scam. Buyer beware! Apple should protect its customers and inform them that if they're already a subscriber to NY Times, they don't need to pay for the audio app. Very strange IMO.
Joanie17 wrote:
I was charged over $50 by Apple for the NY Times audio app. But I'm a subscriber to the NY Times, so I didn't need to pay Apple for it! That's almost like a scam. Buyer beware! Apple should protect its customers and inform them that if they're already a subscriber to NY Times, they don't need to pay for the audio app. Very strange IMO.
Apple has no idea what subscriptions you have signed up for outside of the App Store. Even when purchasing with Apple Pay, the only thing they are aware of is that there is a charge by that merchant and they have no idea what that charge is for. Apple does prevent you from purchasing the same subscription twice if you do that within an app where they are managing the subscription. The NY Times is the only one that is aware that you have signed up for 2 subscriptions for their service, so the question is, why did they let you do that.
I paid for my subscriptions through the actual websites instead of paying through apple because I don’t alway use them and apple is trying to charge me because they can’t see on their end that I paid. I sent proof that i purchased and the support stated that ill still have to pay and wait to see if ill be eligible for a refund. Im not paying double and besides ive had several charges from apple they I don’t recognize so i removed my cards somehow im still being charged and it isn’t showing up on apple purchases only on my bank account and they still won’t refund me.
That’s a price worth paying should it happen. If it’s not in my apple account showing as a charge, the burden of proof is not on me.
Why is Apple taking money out of my credit card?
I also have a charge of 78.82 but can’t find what it is for and can get no help
I think we should reorg to the better business. And any where else we can find
I am being charged 11.98 non stop to where I had to take my cards off my phone and now I can’t even download free apps
I keep getting billed and I don’t have any subscription pls help
I get charged $5.48 a month even though my settings say I have no subscriptions and I don’t know how to stop these payments
Unauthorized Charges from Apple Music
