Can I trade in my 13 in store for cash credit if I purchase a 14 online and pick up in store?

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Can I trade in my 13 in store for cash credit if I purchase a 14 online and pick up in store?

If I purchase an iPhone 14 plus online and pick it up in store, and do not choose the trade in by mail option, can I trade in my iPhone 13 in store for cash back to my credit card?

I was in an Apple store this week and an associate told me I could do this, but I asked this same question with an Apple chat specialist later that same day and was told that if I don’t select the trade in option by mail and trade it in store when I pick up my new phone, I’ll only be eligible for an Apple gift card for my trade in, not cash back. I definitely want the cash back, not a gift card.

iPhone 13

Posted on Jul 21, 2023 7:50 PM

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Servant of Cats

Level 6

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Jul 21, 2023 8:31 PM in response to KBAZ123

Apple Trade In - Apple

Skimming this, it seems to say that you can do the trade-in at the store and get money taken off the price of the new phone.

But you might have to pay the full price of the new phone up front and then wait for them to decide how much money they are going to give you back for trading in the old one.

I am not an Apple employee or sales person, so if you need a definitive answer, you will have to contact Apple again. I would suggest that you read the Apple Trade-in page carefully so that you understand it as well as possible and know what questions to ask.

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Can I trade in my 13 in store for cash credit if I purchase a 14 online and pick up in store?

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