Can I trade in my 13 in store for cash credit if I purchase a 14 online and pick up in store?
If I purchase an iPhone 14 plus online and pick it up in store, and do not choose the trade in by mail option, can I trade in my iPhone 13 in store for cash back to my credit card?
I was in an Apple store this week and an associate told me I could do this, but I asked this same question with an Apple chat specialist later that same day and was told that if I don’t select the trade in option by mail and trade it in store when I pick up my new phone, I’ll only be eligible for an Apple gift card for my trade in, not cash back. I definitely want the cash back, not a gift card.
iPhone 13