I bought iCloud but storage isn’t reflecting

storage space is not reflecting on my device. I cannot download whatshapp since 2 days. And i am unable to backup/ recover my whatsapp data due to low storage popup

iPhone 11, iOS 14

Posted on Jul 22, 2023 12:54 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 23, 2023 12:55 PM

Hi anuja178,


We'll be glad to help you out. From your description, it sounds like you may be under the assumption that purchasing iCloud storage will increase your local iPhone storage. This isn't how iCloud storage works. It isn't possible to increase your local on device storage without buying another iPhone with more storage available than you currently have.


With that said, if you need to free up space on your current device, the following should help: How to check the storage on your iPhone and iPad - Apple Support


Cheers.

3 replies
Question marked as Top-ranking reply

Jul 23, 2023 12:55 PM in response to anuja178

Hi anuja178,


We'll be glad to help you out. From your description, it sounds like you may be under the assumption that purchasing iCloud storage will increase your local iPhone storage. This isn't how iCloud storage works. It isn't possible to increase your local on device storage without buying another iPhone with more storage available than you currently have.


With that said, if you need to free up space on your current device, the following should help: How to check the storage on your iPhone and iPad - Apple Support


Cheers.

Jul 23, 2023 1:43 PM in response to anuja178

Hello anuja178,


In reviewing documentation from WhatsApp, it appears that you will need 2.05 times the space available in your iCloud account and on your phone than the actual size of your backup if you are trying to back up or restore WhatsApp data using iCloud. You can find more information about that here:


How to restore your chat history | WhatsApp Help Center


The article that we provided in our previous message gives instructions for freeing up storage on your device. If you need further help, we'd suggest contacting Apple Support for further assistance: Get Support


We hope this helps.


Cheers!



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I bought iCloud but storage isn’t reflecting

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.