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Level 1

5 points

camera

why does my phone say unknown part for the camera and it won’t allow to take any pictures in 0.5x

iPhone 13 Pro Max, iOS 16

Posted on Jul 22, 2023 3:18 PM

Top-ranking reply

Level 10

418,615 points

Posted on Jul 22, 2023 3:22 PM

A message about a non-genuine part is discussed in this support document: iPhone parts and service history - Apple Support

An Unknown Part message appears if the part installation is incomplete or if the part:

Was replaced with a nongenuine part

Was already used or installed in another iPhone

Isn't functioning as expected

See this document about Genuine iPhone cameras --> About genuine iPhone cameras - Apple Support

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