You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

family member cannot access shared icloud

I have iphone 14 pro with ios 16.5.1 and subscription to icloud+ 50GB (25GB are free). I share the icloud+ subscription with my wife. She has iphone 14 pro with ios 16.5.1 . Her icloud (5GB) is full. Her Settings show that she has shared subscription to my icloud+ but she can't use it.

iPhone 14 Pro, iOS 16

Posted on Jul 22, 2023 7:05 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 23, 2023 2:16 PM

Hello aharonfromsunnyvale,


When you join a family that has an iCloud+ membership, you get the option to continue using your own iCloud storage or switch to the family storage. She may need to switch from her personal iCloud+ plan to your family plan. Have her check to see if she can switch following these directions: 


  1. Go to Settings > Family.
  2. Tap Subscriptions.
  3. Tap iCloud+.
  4. Tap Use Family Storage.


The "Switch from your personal iCloud+ plan to your family plan" section of Share iCloud+ with your family explains in more detail.


Regards.


1 reply
Question marked as Top-ranking reply

Jul 23, 2023 2:16 PM in response to aharonfromsunnyvale

Hello aharonfromsunnyvale,


When you join a family that has an iCloud+ membership, you get the option to continue using your own iCloud storage or switch to the family storage. She may need to switch from her personal iCloud+ plan to your family plan. Have her check to see if she can switch following these directions: 


  1. Go to Settings > Family.
  2. Tap Subscriptions.
  3. Tap iCloud+.
  4. Tap Use Family Storage.


The "Switch from your personal iCloud+ plan to your family plan" section of Share iCloud+ with your family explains in more detail.


Regards.


family member cannot access shared icloud

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.