Phone trade in

I purchased a new iPhone in Berlins Rosenthaler Strabe store on the 13 July and submitted my old phone for trade in on the 18th July to the same store. The assessed trade in has not been credited to my credit card as documented on my receipt.

It should be credited but now? It’s been six days! I’m not happy that this has not occurred yet, payment taken out quickly, credit to same credit card should be undertaken in a timely manner too

Posted on Jul 23, 2023 12:11 PM

Reply
2 replies

Jul 28, 2023 10:04 PM in response to KiltedTim

Thanks KiltedTim, 

I went to the store and was told that payment would normally take two weeks, an important piece of information not provided when I originally agreed to the cash back offer. Frustration that this advice was not given, wasting my time having to return to the store. 

Was given a card to contact the organisation, store could not help further, not their problem. Usual approach of a large company. 

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Phone trade in

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