I am finding it impossible to cancel 'free' trial cleanmymac x

Are you unable to uninstall it according to their instructions? They require using CMM to uninstall itself; probably its only useful function.

The last time I did that they were effective, except for one file left in one of the following locations, which one I don't recall:

~/Library/LaunchAgents

/Library/LaunchDaemons

/Library/LaunchAgents

Examine all three for the presence of anything with "clean" in its name. If you followed their instructions CMM will be rendered inert, but one file will remain (presumably) for the sole purpose of telling CMM that you had installed it at one time in the past, so that you can't take advantage of another "free trial" — not that anyone should do that anyway. All those things are scams.

I found this old remedy among my notes:

You can find its User Launch Agent by copying and pasting the following line in the Finder's Go menu > Go to Folder... field:

~/Library/LaunchAgents

To open that folder, copy the entire line above and paste it in the Finder's Go menu > Go to Folder... field. Make it look like this:

A Finder window will open showing that folder's contents. Locate any files whose names contain "CleanMyMac" and drag them to the Trash. 

Repeat the above instructions with the following folder:

/Library/LaunchAgents

At your option, you can also drag its corresponding Application Support folder to the Trash: To find Application Support, return to the Finder's Go menu, hold an option key, and select Library. A different Finder window will open. Locate the folder named Application Support and open it. Then, locate the folder with CleanMyMac in its name, and drag the entire folder to the Trash. 

Do not drag the entire Application Support folder or anything else to the Trash... just the specific items described above.

Finally: don't forget to restart your Mac.

If you still encounter trouble please write back.

Hey, same issue. I followed @jclvi's advice, but to no avail---CleanMyMac X wasn't under "Media & Purchases".

What I did was I followed the advice on this page: https://macpaw.com/support/cleanmymac/knowledgebase/cancel-subscription

Specifically,

1. Sign in to your MacPaw Account at my.macpaw.com.
2. If you cannot access a MacPaw Account, try cancelling your subscription using the online Subscription Manager (learn how).
3. Choose CleanMyMac X.
4. Click the arrow below the CleanMyMac X logo and choose Cancel Subscription.
5. Follow the prompts to confirm the cancellation.

Hopefully this helps, Godspeed!

Ok I figured it out (at least for my case). They really made it hard to find the 'Cancel My Subscription' button. You have to view your invoice under your subscription. It will open a PDF of your invoice and lo and behold... You will find the 'Cancel My Subscription' button. Then its straight up easy from there.

That may well be the case. This forum wholeheartedly recommends NOT using CMM and this is likely one of the reasons. Other reason is because it so often disrupts system processes. We are just users like you and cannot assist you in this problem.

My experience to cancel subscriptions of any type is you have to contact the developer and make them understand. I've seen very few real "Free" trials. If they require a credit card it's never free and sooner or later you start paying.

Many years ago I did take advantage of a "Free" offer and started getting charged against my demands.. My final solution was to call the Credit Card issuer and tell them the story. They gladly notified the free offer company to cease and desist. Which they did. Lesson learned.

I solved it! Go to your Apple ID on your Mac, and select "Media & Purchases". Click "Manage.." in Subscriptions. You will find all the apps you are subscribed to. Choose CleanMyMac and cancel its renewal.

You have found one of the many reasons why it is not recommended to be installed. The instructions provided by John Galt are essential for you to get this off your system. If you have any questions about deleting any of the files in those locations, feel free to ask. You should have a backup before removing any system files in case something goes wrong or a file is deleted that should not have been.

If you are still having trouble after removing those files, reply back with screen shots of those file locations for further advice.

OMG thanks! they make it so difficult on purpose. u save me :)

OMG thanks! they make it so difficult on purpose. u save me :)

If the offer were really "free", then you wouldn't need to pay with a credit card.