Ticketmaster and Apple Wallet- Ticketmaster requiring Face ID

Ticketmaster requires Face ID in order to add the ticket to Apple Wallet. But there is an error message "unable to add pass, try again later". On my Apple device under Face ID, Ticketmaster isn't listed and I don't see a way to add it. Ticketmaster has not given assistance to correct. Only to make sure I am on the latest iOS and the latest Ticketmaster app. I have read some comments that Ticketmaster requires the same ID as my Apple ID and that since Ticketmaster is using a changing barcode system, it can't be added to Apple Wallet. Any updates or assistance will be appreciated.

iPhone 12 mini

Posted on Jul 24, 2023 10:15 AM

Reply
26 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Ticketmaster and Apple Wallet- Ticketmaster requiring Face ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.