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iPhone battery health unknown

Had a issue with charging the phone would not charge at all took back to store and he had to replace the battery and now I’m getting that message.


[Edited by Moderator]

iPhone XS Max, iOS 16

Posted on Jul 24, 2023 3:26 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 24, 2023 3:41 PM

Battery Health Unknown is a message that appears when a non-genuine Apple battery has been installed on your phone....or....if a genuine Apple battery was installed, the installation was not done correctly.


Take the phone back to get it fixed.


Verify that the shop is Apple authorized by using this link:


Find Locations


If it turns out that the shop is not Apple authorized, that will unfortunately open up a new large can of worms.


4 replies
Question marked as Top-ranking reply

Jul 24, 2023 3:41 PM in response to Stonervaper24

Battery Health Unknown is a message that appears when a non-genuine Apple battery has been installed on your phone....or....if a genuine Apple battery was installed, the installation was not done correctly.


Take the phone back to get it fixed.


Verify that the shop is Apple authorized by using this link:


Find Locations


If it turns out that the shop is not Apple authorized, that will unfortunately open up a new large can of worms.


iPhone battery health unknown

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