Battery Health (Maximum Capacity) not showing up (empty) after it was replaced at the Apple Store

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Battery Health (Maximum Capacity) not showing up (empty) after it was replaced at the Apple Store

I have an iPhone XS Max and had the battery replaced at the Apple Store Eaton Centre here in Toronto just today. Set everything up since it was erased and I had to reinstall everything, charged it up to 100%. But then, when I checked the battery health, it is empty. Though the important message on top of where that maximum capacity is:

"Your battery's health is significantly degraded. An Apple Authorized Service can replace the battery to restore full performance and capacity".

It is weird cause I just came from the Apple Store where it has been serviced. Is there a possibility that they have installed a fake or not genuine apple battery? AT THE APPLE STORE...

Jason’s iPhone

Posted on Jul 24, 2023 4:20 PM

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Answer 1

Top-ranking reply

Iyagawa Chaser Author

Level 1

54 points

Jul 25, 2023 4:29 PM in response to Bob Timmons

Took my iPhone back to the Eaton Centre Apple store today. They replaced the battery and it says it is a genuine apple part now, and I can see the maximum capacity at 100%. The service called it a repeat repair cause somebody messed up yesterday.

I wouldn't have noticed the battery situation immediately yesterday, not until when I was charging it. The battery percentage indicator jumped from 56% to 98% instantly and all of a sudden it says it is fully charged. That is when I checked it and saw the empty maximum capacity and the battery degradation notice.

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Answer 2

Bob Timmons

Level 10

187,094 points

Jul 24, 2023 4:23 PM in response to Iyagawa Chaser

Take the phone back and don't leave until the error is corrected. Ask for the Service Manager to intervene if necessary.

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Battery Health (Maximum Capacity) not showing up (empty) after it was replaced at the Apple Store

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