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Level 1

5 points

why can't I download a video from a shared album

iPhone 11, iOS 16

Posted on Jul 24, 2023 11:32 PM

Top-ranking reply

Level 10

197,147 points

Posted on Jul 24, 2023 11:39 PM

Can you view the video in the album or play it?

There are several possible reasons for being unable to download a video:

lack of storage on your device,
or an incompatible video format,
or the owner may have removed the video from the shared album
or there may be a problem with your internet connection or your Apple ID
or there has been a temporary problem at Apple's cloud servers. You can check the status of the APlle services here: Apple - Support - System Status

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