iPhone 14 Pro Max Crashing

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Level 1

5 points

iPhone 14 Pro Max Crashing

Got an iPhone 14 Pro Max that keeps crashing. I'm trying to figure out why it's crashing, but can't find anything about it online about the 14 Pro Max. I know different codes can mean different things for different models.

Here is the panic log snippet I took: {"bug_type":"210","timestamp":"2023-07-23 18:00:38.00 -0400","os_version":"iPhone OS 16.5.1 (20F75)","roots_installed":0,"incident_id":"1DE9D27E-F6C4-478D-996F-9667ABF91125"}

{

"build" : "iPhone OS 16.5.1 (20F75)",

"product" : "iPhone15,3",

"socId" : "8120",

"socRevision" : "11",

"incident" : "1DE9D27E-F6C4-478D-996F-9667ABF91125",

"crashReporterKey" : "ee468e43d2b82b209fb55567bb42d4dd268db67d",

"kernel" : "Darwin Kernel Version 22.5.0: Thu Jun 8 17:15:47 PDT 2023; root:xnu-8796.122.5~1\/RELEASE_ARM64_T8120",

"date" : "2023-07-23 18:00:38.25 -0400",

"panicString" : "panic(cpu 2 caller 0xfffffff021d8c4ac): SMC PANIC - ASSERTION FAILED: target\/d74\/target.cpp:266: 0, SMC BSC failure, spreadsheet ver(*10) 130\nS.sensor array 0 - 4 is 0x0, 0x140000, 0x0, 0x0, 0x0 \nF.sensor array 0 is 0x0\n\n - Misc(2) OUTBOX1 not ready\nASSERTION FAILED: target\/d74\/target.cpp:266: 0, SMC BSC failure, spreadsheet ver(*10) 130\nS.sensor array 0 - 4 is 0x0, 0x140000, 0x0, 0x0, 0x0 \nF.sensor array 0 is 0x0\n\n\nRTKit: RTKit-2062.122.2.release - Client: AppleSMCFirmware-3424.120.39.0.1.d74.REL\n!UUID: 68e04d8b-0ed4-300a-bb72-7f82572aae1e\nTime: 0x000000010c7908ea\n\nFaulting task 2 Call Stack: 0x000000000004c76c 0x000000000004c148 0x000000000004bf58 0x000000000004e714 0x00000000000047a0 0x0000000000020030 0x0000000000022d84 0x000000000003a72c 000000000000000000\n\nChinook ASC Async error info: \nl2c_err_sts 0x5000fbfc00000000, l2c_err_adr 000000000000000000, l2c_err_inf 000000000000000000\nlsu_err_sts 000000000000000000, fed_err_sts 000000000000000000, mmu_err_sts 000000

iPhone 12 Pro, iOS 16

Posted on Jul 25, 2023 11:27 AM

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Answer 1

cpatt0925 Author

Level 1

5 points

Jul 28, 2023 1:26 PM in response to cpatt0925

Update: Changing the charging port fixed the issue of it turning off every 3 minutes.

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Answer 2

Jul 28, 2023 2:37 PM in response to cpatt0925

cpatt0925 wrote:

Update: Changing the charging port fixed the issue of it turning off every 3 minutes.

And also voided the warranty.

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Answer 3

Jul 25, 2023 11:33 AM in response to cpatt0925

There’s nothing that you, me (or Apple) can learn from that snipped of log. Apple can process the whole log with a log analyzer and maybe learn something. So the best thing to do is to contact Apple support. There’s a link at the top and bottom of this page.

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Answer 4

Jul 28, 2023 6:46 PM in response to cpatt0925

If she could demonstrate the problem in the store Apple would have replaced the phone under warranty. If they can’t figure out what’s wrong with it but the problem can be demonstrated that is their standard practice.

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Answer 5

cpatt0925 Author

Level 1

5 points

Jul 28, 2023 5:24 PM in response to Lawrence Finch

Apple wasn’t going to fix the customer’s issue, that’s why she brought it in to begin with. She took it to the Apple Store and they couldn’t figure out what was wrong with it, just tried selling her a new phone when she’s only had it for 4 months and it wasn’t paid off.

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Answer 6

cpatt0925 Author

Level 1

5 points

Jul 29, 2023 3:39 PM in response to Lawrence Finch

Apple wasn’t giving her a free service, they told her the device can’t be fixed and tried to sell her a new phone. Since she only had the phone for 6 months and it wasn’t paid off, she chose to pay to have the phone fixed. The customer made a decision that left her happy and with her phone working again for a lot cheaper than it costs to get a new phone. All that matters is the customer left happy.

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Answer 7

Jul 29, 2023 6:34 PM in response to cpatt0925

I don’t believe it. If the phone couldn’t be fixed Apple would replace it free under warranty, as all iPhone 14s are still under warranty, unless it was physically or water damaged. And even in that case they would have offered a replacement at a significant discount. Unless, of course, it was not purchased from an authorized reseller and she took it to that reseller, and not Apple. This whole thread fails the sniff test.

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Answer 8

cpatt0925 Author

Level 1

5 points

Jul 25, 2023 12:05 PM in response to Lawrence Finch

Will do, thanks!

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Answer 9

cpatt0925 Author

Level 1

5 points

Jul 28, 2023 7:31 PM in response to Lawrence Finch

Problem was found and the phone was successfully fixed with the customer walking out happy. Not sure what you’re upset about unless you work for Apple yourself.

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Answer 10

Jul 29, 2023 7:16 AM in response to cpatt0925

ASC is a user-to-user forum, no one who participates is an Apple employee. I’m just sad when people pay money for a free service that further limits their future options for service.

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Answer 11

cpatt0925 Author

Level 1

5 points

Jul 30, 2023 8:54 AM in response to Lawrence Finch

What you do or don’t believe doesn’t matter, that’s what happened.

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iPhone 14 Pro Max Crashing

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