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Videos not sending on iMessage

When trying to send a 11mb video, the blue bar gets very near the end and then fails to send. I have updated my phone, turned iMessage on/off and also closed and restarted. Is there anyone else who has seen this and has managed to fix?

iPhone 14 Plus

Posted on Jul 26, 2023 10:44 AM

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3 replies

Jul 27, 2023 10:52 AM in response to macauley193

Greetings macauley193,


If you are unable to send videos in Messages, these steps may help:


"If you see a red exclamation point

If you try to send a message and you see  Exclamation mark icon with an alert that says Not Delivered, follow these steps:

  1. Check your network connection.
  2. Tap  Exclamation mark icon, then tap Try Again.
  3. If you still can’t send the message, tap  Exclamation mark icon, then tap Send as Text Message. Messaging rates may apply. Contact your carrier for more information." If you can't send or receive messages on your iPhone or iPad


We hope this helps!


Sincerely.


Jul 27, 2023 1:01 PM in response to macauley193

Hey macauley193,


Just to be certain, you’re sending an iMessage including the video to another iPhone? What is the difference between iMessage and SMS/MMS? - Apple Support


If you are, we recommend checking your internet speed to make sure the upload speed is sufficient. You may also want to make sure your Wi-Fi is configured with these Apple-recommended settings: Recommended settings for Wi-Fi routers and access points - Apple Support


After all of that, you’re still unable to send that small video via iMessages, please contact Apple Support to look into this issue further with you: Get Support


All the best.

Videos not sending on iMessage

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