I have an i phone 6 plus i forgot my password but it wont let me connect to itunes because i need to unlock the phone so it could connect to my PC

it says to connect to itunes but i cant

Earlier iPhone models

Posted on Jul 26, 2023 1:17 PM

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Question marked as Top-ranking reply

Posted on Jul 26, 2023 1:22 PM

Hello,


It appears you may have a disabled mobile device or forgotten device passcode. You can use a computer to reset your device --> If you forgot your iPhone passcode - Apple Support .


Read the support article for full information. You can also watch the 5 min. 16 sec. video "How to restore your iPhone if you forgot your passcode" at https://www.youtube.com/watch/7s8-zLG9ySQ


This will result in erasing the iPhone. You can, however, restore it from a backup as described in this support article --> Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


Here are resources if you are prompted for your username and password and have forgotten them:

If you forgot your Apple ID email address or phone number - Apple Support Note that typically this is an email address you use.

If you forgot your Apple ID password - Apple Support


If you do not have a computer, use this link Find Locations to find an Apple service location, or ask a friend if you can use theirs.


If your computer doesn't recognize your iPhone, iPad, or iPod, click here --> If your computer doesn't recognize your iPhone or iPad - Apple Support


1 reply
Question marked as Top-ranking reply

Jul 26, 2023 1:22 PM in response to nat_0

Hello,


It appears you may have a disabled mobile device or forgotten device passcode. You can use a computer to reset your device --> If you forgot your iPhone passcode - Apple Support .


Read the support article for full information. You can also watch the 5 min. 16 sec. video "How to restore your iPhone if you forgot your passcode" at https://www.youtube.com/watch/7s8-zLG9ySQ


This will result in erasing the iPhone. You can, however, restore it from a backup as described in this support article --> Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


Here are resources if you are prompted for your username and password and have forgotten them:

If you forgot your Apple ID email address or phone number - Apple Support Note that typically this is an email address you use.

If you forgot your Apple ID password - Apple Support


If you do not have a computer, use this link Find Locations to find an Apple service location, or ask a friend if you can use theirs.


If your computer doesn't recognize your iPhone, iPad, or iPod, click here --> If your computer doesn't recognize your iPhone or iPad - Apple Support


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I have an i phone 6 plus i forgot my password but it wont let me connect to itunes because i need to unlock the phone so it could connect to my PC

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