icloud popup asking me to sign in with an old email address

Hello Apple Support,

Below was a previous support email. Apple tech said to go to your apple id, personal info, reachable@. Works just fine but it sends the authorization code to my old email which is no longer valid and I do not have access to. How do I get around this? I am still getting the popups every few minutes. Thank you very much!!



Previous post from January 2023:

Hi! I recently signed into icloud to manage my storage and a new continuous popup keeps asking me to sign in under my old email address (I'm already signed in under new email). This is only happening on my home computer. It won't let me change the email address to the new one. It keeps popping up over and over and is so annoying. If anyone can help how I can stop this I would greatly appreciate it! Its popped up twice while I type this. Thank you!


Windows, Windows 6

Posted on Jul 26, 2023 3:52 PM

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Jul 26, 2023 4:55 PM in response to johna2122

The Apple ID created with gmail account say example1@gmail.com was permanently deleted from the gmail server , and if the account was set up with secondary authentication , the administrator can’t sign with iCloud account.


Sign in with rescue mail address in gmail account ( enter the password ) , click on personal info .


Click on edit , and try to add a new trusted number .


And can't further move , the bell icon will shake and stop and if you click on send the code that will go to the old trusted number that is inactive .


Click on more ways to verify , it again prompted to enter rescue mail address and password , Scroll down and click on account recovery icon , then add a new trusted number and click on next , the trusted number will add , the trick was using the rescue mail address that was attached to the primary mail address .

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icloud popup asking me to sign in with an old email address

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