I have tried to restart my iphone 13... I have been able to see the apple when I try to reset but my screen is still locked. I can't touchscreen anything. I can see notifications. It looks like (on the homescreen) that the camera is stuck

The camera image on the right bottom of the screen seems faded compared to the flashlight on the left. Again.. I get notifications and can see them but I cannot touch my screen.


iPhone 14 Pro Max, iOS 16

Posted on Jul 26, 2023 5:52 PM

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Question marked as Top-ranking reply

Posted on Jul 26, 2023 5:54 PM

  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.

3 replies
Question marked as Top-ranking reply

Jul 26, 2023 5:54 PM in response to demorris1234

  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.

Jul 26, 2023 7:14 PM in response to demorris1234

demorris1234 Said:

"I have tried to restart my iphone 13... I have been able to see the apple when I try to reset but my screen is still locked. I can't touchscreen anything. I can see notifications. It looks like (on the homescreen) that the camera is stuck"

-------


Troubleshooting a Frozen iPhone:

A. Start with a Force Restart:

Go Here: Force Restart iPhone - Apple Support


B. Try the Tips at these Apple Support Links:




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I have tried to restart my iphone 13... I have been able to see the apple when I try to reset but my screen is still locked. I can't touchscreen anything. I can see notifications. It looks like (on the homescreen) that the camera is stuck

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