Can't preview some songs in iTunes Store

Thats a great idea meanwhile if you have an iPhone you can still preview there its a pain in the you know what .bit ots the only option right now. and I'm sure they a re losing sales and getting calls

Many thanks.

Yes, I suspected it is an issue on the Apple Music side - and a push to get you to purchase Apple Music. I know of others experiencing the same problem... once were able to preview songs before purchasing and now cannot not. Just helpful to know how one can identify if you can preview a song or not before waiting for the endless "spinning cursor". Not a great end-user experience.

They have assured me they will fix this issue . I spoke to another supervisor last night and he was also concerned because he also likes to preview before buying. Yku can preview on your iPhone its just a hassle .

Unlike others - as cynical as I am at times - this does not seem to be a calculated malicious conspiracy to migrate users to the streaming service. First of all, Apple has never been shy about just switching how customers do things and how it's paid for. They have never needed to work that way. Second, they would absolutely never devise a plan that intentionally causes frustration and confusion in the HOPES that it might convert users to a paid platform, while also increasing their cost for customer service rep's to keep fielding calls/emails about it. Lastly, as someone in software development, I assure you it'd be MUCH more difficult to intentionally encode a bug like this that is seemingly random in nature and not consistent across all forms of iTunes experiences. This is clearly just a bug they need to track down and squash. Hopefully SOON.

I was thinking the same thing. Everyone jumps to a conspiracy. As someone who works for a software company, if it makes the company money, it will get fixed.

Bugs happen all the time, the more serious ones affect a larger population and suddenly its a conspiracy or money grab. There is no such thing as a bug free software program designed by humans, at least not in my experience. I think it is important to report these things and it's unfortunate that it has taken so long for them to resolve the issue. I know I haven't purchased any music experiencing the issue because I preview all music I purchase because I'm a music snob. lol

I don't buy albums just because it is an artist I like. I don't even buy albums when it would be less expensive to buy the album instead of all the songs I like from the album. That doesn't happen often but it does happen.

My point here is that if I can't preview a song, then I don't buy the song. I find it highly unlikely that they would purposely engineer a bug to disable the preview button only on certain selections of songs to attempt to herd people to their streaming service. That makes no sense at all. Its Apple, if they don't want it, then they just stop doing it. I've not known them to be coy about their decisions.

THey just designed an iPhone frame out of titanium. Why? Because they wanted to. It is way more difficult to work with than aluminium.

Its a bug, plain and simple.

does not work and I'm on IMAC

its an apple issue

No its not they even had me reinstall my Os to no avail . I have three different macs its happening on all of them

Same issue here, but I am having issues on Windows. I believe it occurred after the update last month. Looking for answers. I try and preview a song and the preview just spins and spins.

In my laptop in ITunes Store some preview songs’ wheel spins but won’t load. Why?

I've just spoken with senior advisor, they have had many reports about this issue and are trying to resolve it. Could take a few days or months even. Not that helpful

I think what we all need to do is start a calling campaign where we call every day and voice our complaints. They should acknowledge it’s their problem and tell us when they hope to resolve it. I rely heavily on iTunes for my music show I do every week. It’s a pain not to be able to preview so many new songs!

Not sure how it "doesn't pass" - may not be ideal, but the point of previewing is to hear the music before purchasing. The above Apple Music/Browse link does that. And there are plenty of other places to preview & purchase music tracks besides iTunes - so pounding salt is not the only other option. I agree that it's a fixable problem and they really just want people to give up on downloading and stream instead as if it's somehow a one-size-fits-all solution. But it's not. Streaming satisfies many needs for music consumption, but not many of ours.

I “try” to preview lots of music every week ( I have a radio show specifically for mostly new music) but have found there is no sure way to know whether it will preview or not. It seems to be quite random. I used to brag about how wonderful Apple was - can’t do that anymore and it makes me sad.

That's the point - they want people to give up on the iTunes store user experience. They're playing dumb when they tell you they'll try to figure it out or can't figure it out. They don't mind selling the songs, but would rather have you stream them. This is a way that they think makes the choice obvious to you. As if there's no reason to prefer downloading to streaming, no matter who you are. It's easier for them to forecast revenue and maybe a better margin for them from a fixed monthly subscription price for all music consumers. It just seems like too simple of a glitch not to be able to figure out.