My Mac air is scrolling freely thru the screen after you release the key . Have replaced the key pad . Any ideas please ? thanks
Random scrolling have replaced the key pad but it still has the same problem . Need help please ?
MacBook Air 13″, 12.6
Random scrolling have replaced the key pad but it still has the same problem . Need help please ?
MacBook Air 13″, 12.6
Hi torana1977,
We appreciate you reaching out to us.
We’d like to gather additional details that may help us be in a better position to assist you.
If you answer yes to all questions, let’s test if the issue persists on a newly created user account.
You can use the article below as a reference.
Add a user or group on Mac - Apple Support
If you are experiencing the issue when signed in on a different user account, please check if the issue persists while on safe mode. Safe mode prevents certain software from loading as your Mac starts up. Performing this step may help resolve the issue, or further isolate the issue.
Below is an article to help guide you through the process.
Use safe mode on your Mac - Apple Support
If the issue persists after trying the steps above, the next best step is to have the device inspected by a technician.
You can explore your service options here: Get Support
If your device is considered vintage or obsolete, please check out the article below.
Obtaining service for your Apple product after an expired warranty - Apple Support
Take care!
My Mac air is scrolling freely thru the screen after you release the key . Have replaced the key pad . Any ideas please ? thanks