I hadn’t used my phone in a while but its been active the screen was broken and due to entering password to many times I forced to wait several hrs so I just tried to reset it by enter iCloud info (correct info) I’m just getting the spin thing like it’s correct but not processing .
iPhone XR, iOS 16
Hey DezeraeJane,
You may want to try force restarting the iPhone by using the steps in this article to see if that helps since it is not responding or progressing: Force restart iPhone - Apple Support
We'd also recommend reviewing this article for other options of removing the passcode from your iPhone: If you forgot your iPhone passcode - Apple Support
If there is damage to the display on your iPhone, you'll likely need to have that repaired in order to resolve issues you're having. You can find service options here: iPhone Repair & Service - Apple Support
Thanks!
Hey DezeraeJane,
You may want to try force restarting the iPhone by using the steps in this article to see if that helps since it is not responding or progressing: Force restart iPhone - Apple Support
We'd also recommend reviewing this article for other options of removing the passcode from your iPhone: If you forgot your iPhone passcode - Apple Support
If there is damage to the display on your iPhone, you'll likely need to have that repaired in order to resolve issues you're having. You can find service options here: iPhone Repair & Service - Apple Support
Thanks!
I entered my iCloud infor for reset but not refreshing
