crack noise is coming from left airpod in noise cancellation and transparency mode. Only airpod manufactured before Oct 2020 are under the program as per apple. Has anyone got there airpods replaced if they are manufactured after Oct 2020?
mine are Aug 2021 and i want to know wether they can be replaced under the program?
AirPods Pro
That is an absurd analogy. Apple hasn't said what the specific underlying cause was, or how exactly it was rectified in October of 2020. They just said very quietly (the program's page is buried) that they had a problem and arbitrarily drew a dateline in the sand to minimize the cost of making it right. Since there's no way for you to know the manufacturing date without just taking Apple's word for it, we're just at the mercy of a company that would be more than happy to have us say "oh well" and throw another $250 at a high margin, short-life product. Gross.
I took my defective Airpods in today and had the worst experience I've ever had with Apple. They took them in the back, tested them and agreed that yes, these are defective for all the reasons covered in the program, but they were "manufactured in November of 2020", one month to the day before they were purchased. So I was basically told that the only remedy was to double down and pay $180 for replacement buds which would immediately be out of warranty since the serial number is tied to the case, not the buds. Absolutely ridiculous. There is however a second remedy, which is to never buy Airpods again.
This company has changed. I've easily spent well over $20k on Apple products over the years and never had an issue getting help for issues with much more expensive and lower margin products, especially when the company had acknowledged manufacturing defects. I was more than happy to pay a premium for these products because the value of the customer service and support that had historically been unmatched. Apple is sadly just a money vacuum now.
Also the gentleman at the Apple store said he agrees completely that the AirPods are trash and that it happened to him as well. He believes they are faulty and wouldn't recommend anyone buying them because he has experienced the same issue with his and many customers like me complaining about the low quality and faulty equipment.
If even the employees recognize this, why is Apple not doing something to fix the situation.
The service program is for a specific manufacturing defect which ended in October 2020. Your AirPods are after that date and are not subject to the recall.
See if there is any other assistance in If your AirPods Pro (1st generation) make crackling or static sounds - Apple Support
Will never buy AirPods again. Simple as that. All people having this problem should draw the line in the sand. Period.
Mine were November 2020 too, and apparently one week after October and they are terrible but of course due to the “terms” of the program I cannot get replacements.
The product quality of Apple products is going down steadily and the results can be seen in lower sales and slow down in in growth. And over and above poor quality and support of Apple other companies like samsung, oneplus, nothing are improving a lot in all these fields. Soon Apple will not remain in top quality products list.
Describes exactly my situation. Disappointed! ☹️ I’ve had a MacBook Pro and an iPhone fixed free of charge before. I have also spent +$20k. Always been happy with the products and service, now I’m just disappointed. Is that how a loyal customer should be treated? Petty!
I was told over the phone with their support that my Airpods were covered and to book an appointment with the Geniusbar. Booked it, travelled for hours waited only to be told that they were not covered. Honestly I have started to ditch their products but it will take me a while as i have foolishly gone so far in with them. Made me so angry as they didn't really care in the store and were not really helpful. The amount of money put their way only to be given what can be described as rubbish service. I've spend my money and wasted my time. I have logged a complaint but I'm sure I will not be getting compensated.
It’s a design fault/hardware fault. I don’t understand why Apple doesn’t replace them with Airpods 2/3 or give a significant discount to people with the issue and buys AirPods 2/3. Disappointing.
There is no news about the 2nd generation ones. It sounds logical that they will not tell you they are selling you a defective product. After a certain number of complaints they may open a program for replacement like this one, but as you see how they are managing the program, why would you risk it? For the same money, you can get incredible earbuds that will last you longer.
I have brought another set of earphones from a different manufacturer let's see how I get on with them. Still in disbelief with Apple and these Airpods Pro! We will support you we won't support you as it costs us some chump change. Pah deaf ears.
I got mine checked at the store and it was confirmed by authorised repair executives that it is the same problem but they can’t replace it as the dates are out of program.
You are totally correct , apple has indeed lost the trust which it used to have. I am never gonna buy any apple product again and will advise the same to all.
Apple sold a product with an obvious design fault and tried to get themselves out of it cheaply. Takes a long time to build your reputation why gamble that with loyal customer? Beats me! 🤷♂️
@charlesroderick Very disappointing indeed. I replaced my pods with non-Apple pods. The way I got treated by Apple in this case was a disgrace just like you.
I believe you are wrong, because the specific defect would have been identified and the manufacturing process rectified as part of the service program. Just because you think it is the same issue with a similar fault description does not make it the same cause. There are several cars which will crank when the key is turned but the engine will not start. Identical fault appearance but underlying causes may be different, (1) no fuel in tank, (2) water in fuel, (3) electronic fault in control module.
Crackling noise on Airpods pro gen 1
