Apple Watch will no longer read heart rate

My Apple Watch suddenly stopped detecting heart rate and continually asks for my passcode. My wrist orientation is on and so isn’t heart rate. I have reset the watch to no avail. I also unpaired and re-paired it to my phone, but nothing. Any other suggestions?

iPad, iPadOS 16

Posted on Jul 29, 2023 10:57 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 29, 2023 11:22 AM

Repeated asking for passcode suggests there might be a problem with the Wrist Sensor. Contact Apple Support to arrange getting the hardware checked by Apple's technicians. With a little luck they might be able to start with a remote diagnosis over the air, but I think you are going to end up with a visit to the Apple Store or a mail-in check.

1 reply
Question marked as Top-ranking reply

Jul 29, 2023 11:22 AM in response to DeeZeeO

Repeated asking for passcode suggests there might be a problem with the Wrist Sensor. Contact Apple Support to arrange getting the hardware checked by Apple's technicians. With a little luck they might be able to start with a remote diagnosis over the air, but I think you are going to end up with a visit to the Apple Store or a mail-in check.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Watch will no longer read heart rate

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.