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iphone 13 keeps restarting itself. wont stay on longer than 2 minutes

earlier this morning, my phone was working normally. it was fully charged. suddenly, it shut off and restarted. I didn't think anything of it and let it restart. although when it turned back on it said it was at 0%. I knew this couldn't be right because it was charging all night. so I plugged it into the charger just in case. when I plugged it in, it dinged as if it was charging but the lightning symbol did not appear. like it wasn't really charging. I thought it was weird so I restarted the phone figuring it was just glitching. when it turned back on with a notification from my settings saying the battery may not be an authentic apple product. (although I got the phone brand new oct. 2021 from T-Mobile) I thought it was weird but maybe it would fix itself. the phone stayed on for a little longer while it still said it was on 0%. now, it wont stay on for longer than 2 minutes. every 2 minutes (if that) it restarts itself and when it powers back on, it says its on 0%. even though it cant be on 0% because I barely used it today and i had a full charge this morning. I've also had it on the charger all day. is there anything I can do to reset this without spending a lot of $$$?

iPhone 6, iOS 11

Posted on Jul 29, 2023 5:55 PM

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Question marked as Top-ranking reply

Posted on Jul 29, 2023 6:11 PM

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation

or

2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or at an authorized Apple Service shop


You can find an authorized location using this link: Find Locations

1 reply
Question marked as Top-ranking reply

Jul 29, 2023 6:11 PM in response to hgblakely

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation

or

2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or at an authorized Apple Service shop


You can find an authorized location using this link: Find Locations

iphone 13 keeps restarting itself. wont stay on longer than 2 minutes

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