You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Turbo Tax 2022 Not Working After The Last Big Sur Update

Turbo Tax is not working on Big Sur after the last update. Intuit site indicates there is a problem but give no information about why it's not working or when it will be fixed. Any info about this problem. I use TT for tax planning and I stuck.

MacBook Pro (2017 – 2020)

Posted on Jul 30, 2023 10:51 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 10, 2023 9:45 PM

Hey @garrett jackson were you able to fix it? or any update? I think the issue might have been caused by the latest TurboTax update. I ran this update back in July of this year and now my TurboTax isn't working at all. Launching the app but it keeps crashing. I am getting the same message you shared above and I am running Big Sur 11.7.6

11 replies
Question marked as Top-ranking reply

Aug 10, 2023 9:45 PM in response to Garrett Jackson

Hey @garrett jackson were you able to fix it? or any update? I think the issue might have been caused by the latest TurboTax update. I ran this update back in July of this year and now my TurboTax isn't working at all. Launching the app but it keeps crashing. I am getting the same message you shared above and I am running Big Sur 11.7.6

Aug 1, 2023 6:21 PM in response to Bob Timmons

It works fine on Ventura. Only doesn't work on Big Sur.

Here, you sort it out. The error message and ChatGPT explanation:


Last login: Mon Jul 31 16:28:49 on console

/Applications/TurboTax\ 2022.app/Contents/MacOS/TurboTax\ 2022 ; exit;

[Retina-Powerbook:~] user% /Applications/TurboTax\ 2022.app/Contents/MacOS/TurboTax\ 2022 ; exit;

dyld: Symbol not found: __ZTINSt3__114basic_ofstreamIcNS_11char_traitsIcEEEE

Referenced from: /Applications/TurboTax 2022.app/Contents/MacOS/../Frameworks/libLogger.dylib

Expected in: /usr/lib/libc++.1.dylib

in /Applications/TurboTax 2022.app/Contents/MacOS/../Frameworks/libLogger.dylib

Abort

logout


[Process completed]


ChatGPT


The provided text appears to be a log of a terminal session on a Mac computer where the user attempted to run TurboTax 2022 but encountered an error.

Here's a breakdown of the log:

  1. Last login: Mon Jul 31 16:28:49 on console: This line shows the last time the user logged into the system via the console (command-line interface).
  2. /Applications/TurboTax\ 2022.app/Contents/MacOS/TurboTax\ 2022 ; exit;: The user attempted to run the TurboTax 2022 application from the specified location.
  3. dyld: Symbol not found: __ZTINSt3__114basic_ofstreamIcNS_11char_traitsIcEEEE: This is the error message indicating that a symbol (specifically, __ZTINSt3__114basic_ofstreamIcNS_11char_traitsIcEEEE) was not found in the dynamic linker (dyld). This symbol is expected to be present in the libLogger.dylib framework but wasn't found in the libc++.1.dylib library.
  4. Referenced from: /Applications/TurboTax 2022.app/Contents/MacOS/../Frameworks/libLogger.dylib: The missing symbol was referenced by the libLogger.dylib library, which is part of the TurboTax 2022 application.
  5. Expected in: /usr/lib/libc++.1.dylib: The dynamic linker expected to find the missing symbol in the libc++.1.dylib library located in the /usr/lib/ directory.
  6. in /Applications/TurboTax 2022.app/Contents/MacOS/../Frameworks/libLogger.dylib: The dynamic linker specifically looked for the missing symbol in the libLogger.dylib library located within the TurboTax 2022 application bundle.
  7. Abort: Due to the missing symbol, the application cannot continue and aborts.
  8. logout: The user's session ends and the user is logged out of the terminal.
  9. [Process completed]: This message indicates that the terminal process has completed.

The error suggests that there may be an issue with the TurboTax 2022 application, possibly due to a missing or incompatible library. To resolve this problem, you might need to update TurboTax or check for any missing dependencies. If the issue persists, you could contact TurboTax support for further assistance.

Aug 11, 2023 7:15 AM in response to Garrett Jackson

Sashk@


Thanks for asking. I have the latest version and is running fine.


Intuit issued an update on August 4th (Turbotax 2022 Premier), v2020.r42.071, that fixed the problem of crashing immediately when the program was opened.


Intuit support did a good job keeping me informed when the update was going to be issued.


It sounds like you have the same problem. The following Intuit community support thread goes into more detail about the problem and resolution.


https://ttlc.intuit.com/community/taxes/discussion/problem-with-turbo-tax-2022-and-macos-bigsur/00/3081811


On the afternoon of August 4th I downloaded the latest copy of the program from the turbotax support site, installed it, and it came right up. Turbotax also says you can reinstall for the original CD and then it will download updates. If you use the original CD, I definitely recommend first doing the full delete described below. I believe there was some missing system file or a error in a system file name that caused the problem.


I did first delete the old Turbotax 2022 copy and also cleaned out all the Turbo Tax 2022 system files. It only took a few minutes. I suggest doing this to make sure there are no hidden problems buried there. See this article for instructions on doing a full delete:

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/remove-reinstall-turbotax-mac/L6xLWlabw_US_en_US?uid=ll6mhysv

I then installed the new version and it worked!


Again thanks for checking in. I hope this helps you get back running.

Turbo Tax 2022 Not Working After The Last Big Sur Update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.