Turbo Tax 2022 Not Working After The Last Big Sur Update

It works fine on Ventura. Only doesn't work on Big Sur.

Here, you sort it out. The error message and ChatGPT explanation:

Last login: Mon Jul 31 16:28:49 on console

/Applications/TurboTax\ 2022.app/Contents/MacOS/TurboTax\ 2022 ; exit;

[Retina-Powerbook:~] user% /Applications/TurboTax\ 2022.app/Contents/MacOS/TurboTax\ 2022 ; exit;

dyld: Symbol not found: __ZTINSt3__114basic_ofstreamIcNS_11char_traitsIcEEEE

Referenced from: /Applications/TurboTax 2022.app/Contents/MacOS/../Frameworks/libLogger.dylib

Expected in: /usr/lib/libc++.1.dylib

in /Applications/TurboTax 2022.app/Contents/MacOS/../Frameworks/libLogger.dylib

Abort

logout

[Process completed]

ChatGPT

The provided text appears to be a log of a terminal session on a Mac computer where the user attempted to run TurboTax 2022 but encountered an error.

Here's a breakdown of the log:

1. Last login: Mon Jul 31 16:28:49 on console: This line shows the last time the user logged into the system via the console (command-line interface).
2. /Applications/TurboTax\ 2022.app/Contents/MacOS/TurboTax\ 2022 ; exit;: The user attempted to run the TurboTax 2022 application from the specified location.
3. dyld: Symbol not found: __ZTINSt3__114basic_ofstreamIcNS_11char_traitsIcEEEE: This is the error message indicating that a symbol (specifically, __ZTINSt3__114basic_ofstreamIcNS_11char_traitsIcEEEE) was not found in the dynamic linker (dyld). This symbol is expected to be present in the libLogger.dylib framework but wasn't found in the libc++.1.dylib library.
4. Referenced from: /Applications/TurboTax 2022.app/Contents/MacOS/../Frameworks/libLogger.dylib: The missing symbol was referenced by the libLogger.dylib library, which is part of the TurboTax 2022 application.
5. Expected in: /usr/lib/libc++.1.dylib: The dynamic linker expected to find the missing symbol in the libc++.1.dylib library located in the /usr/lib/ directory.
6. in /Applications/TurboTax 2022.app/Contents/MacOS/../Frameworks/libLogger.dylib: The dynamic linker specifically looked for the missing symbol in the libLogger.dylib library located within the TurboTax 2022 application bundle.
7. Abort: Due to the missing symbol, the application cannot continue and aborts.
8. logout: The user's session ends and the user is logged out of the terminal.
9. [Process completed]: This message indicates that the terminal process has completed.

The error suggests that there may be an issue with the TurboTax 2022 application, possibly due to a missing or incompatible library. To resolve this problem, you might need to update TurboTax or check for any missing dependencies. If the issue persists, you could contact TurboTax support for further assistance.

Sashk@

Thanks for asking. I have the latest version and is running fine.

Intuit issued an update on August 4th (Turbotax 2022 Premier), v2020.r42.071, that fixed the problem of crashing immediately when the program was opened.

Intuit support did a good job keeping me informed when the update was going to be issued.

It sounds like you have the same problem. The following Intuit community support thread goes into more detail about the problem and resolution.

https://ttlc.intuit.com/community/taxes/discussion/problem-with-turbo-tax-2022-and-macos-bigsur/00/3081811

On the afternoon of August 4th I downloaded the latest copy of the program from the turbotax support site, installed it, and it came right up. Turbotax also says you can reinstall for the original CD and then it will download updates. If you use the original CD, I definitely recommend first doing the full delete described below. I believe there was some missing system file or a error in a system file name that caused the problem.

I did first delete the old Turbotax 2022 copy and also cleaned out all the Turbo Tax 2022 system files. It only took a few minutes. I suggest doing this to make sure there are no hidden problems buried there. See this article for instructions on doing a full delete:

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/remove-reinstall-turbotax-mac/L6xLWlabw_US_en_US?uid=ll6mhysv

I then installed the new version and it worked!

Again thanks for checking in. I hope this helps you get back running.

I did. They are working on it.

Well Intuit doesn't think it works on Big Sur.

They have confirmed there is a problem and that they are working on it.

I spent 45 minutes with Intuit trying to sort it out.

It is a known issue.

Why don't you try and be constructive versus basically telling me I'm an idiot.