Photos disappeared, videos corrupted

All I did was review the terms and conditions for iCloud on my phone, accepted them and all my pictures went from gray boxes back to normal! Hope this helps and goodluck.

Hi Lnj19,

As there is no setting or feature that should produce the results you describe, isolating or eliminating some basics would be the first order of business. Things to check or try include:

1) Restart your device.

2) Verify you have sufficient storage available in Settings > General > About.

3) Confirm you are on the latest version of iOS, at present time that is 16.6 per About iOS 16 Updates and if not use the info in Update your iPhone or iPad to install that software.

4) As you indicate iCloud Photos is enabled, check to see if the photos or videos are accessible at the iCloud site. You may also need to confirm you have not exceeded your iCloud storage while there.

5) Turn off Low Power Mode if in use, restart and test again.

Additional information would also be necessary to offer further suggestions or advice. Details such as are all photos and videos impacted or only specific ones, were these captured with the built-in Camera app or a third-party service, and if new photos and videos subject to the same outcome may help isolate for possible next steps.

Regards.

Hi Lnj19,

As the videos show up with grey boxes have you tried accessing iCloud on a different network? If the issue continues, as you mentioned you're able to send the videos as audio files, have you tried editing to see if the full video returns? If needed, the article here can help you test: Take and edit photos on your iPhone, iPad, and iPod touch - Apple Support

As you're up to date, if the issue continues reach out to Apple Support directly to further assist. You can get connected using the link here: Get Support

Best.

@lnj19 Did you ever solve this? Had exactly the same happen to me today and hoping there’s a way to get those photos back?