Philips HUE lamps are not responding in Home app

I spent several hours on this and tried all of the following:

• Restarted my network
• Restarted Hue Bridge
• Changed around several network settings
• Removed all Apple devices that could act as a Home Hub (several Apple TVs, HomePod Minis, and HomePods) and re-setup just one AppleTV to act as the Home Hub (you have to have at least one set up)
• Unlinked and relinked the Hue Bridge from HomeKit in the Hue app
• Removed and readded the Hue Bridge from HomeKit directly (under Home Settings)
• Made sure the Hue Bridge and all other devices were on the latest version
• Performed a full factory reset on the Hue Bridge (yes, this means you have to set all Hue devices back up from scratch)

None of these worked. Finally, after reading several posts about issues with Matter accessories, I added the Hue Bridge directly from HomeKit but this time I made sure NOT to add it as a Matter Access. This finally solved it!!!!

Here are the steps I took:

• Go to HomeKit - Home Settings - Home Hubs & Bridget - Remove the Hue Bridge
• Go to Hue App - Settings - Smart home - Unlink HomeKit
• Go back to HomeKit, click Add Accessory, then select More options ...
• Make sure to select the one listed Philips Hue HomeKit that is not the one listed under OTHER MATTER ACCESSORIES as Philips Hue Bridge. If the Philips Hue HomeKit doesn't show up, you may need to press the button on top of the Hue Bridge.

• This will ask for the device code which should be on the back of the Hue Bridge:

• Enter that and then click through the rest of the steps and you should be good to go!

Hopefully this helps others with the same issue.

I spent several hours on this and tried all of the following:

• Restarted my network
• Restarted Hue Bridge
• Changed around several network settings
• Removed all Apple devices that could act as a Home Hub (several Apple TVs, HomePod Minis, and HomePods) and re-setup just one AppleTV to act as the Home Hub (you have to have at least one set up)
• Unlinked and relinked the Hue Bridge from HomeKit in the Hue app
• Removed and readded the Hue Bridge from HomeKit directly (under Home Settings)
• Made sure the Hue Bridge and all other devices were on the latest version
• Performed a full factory reset on the Hue Bridge (yes, this means you have to set all Hue devices back up from scratch)

None of these worked. Finally, after reading several posts about issues with Matter accessories, I added the Hue Bridge directly from HomeKit but this time I made sure NOT to add it as a Matter Access. This finally solved it!!!!

Here are the steps I took:

• Go to HomeKit - Home Settings - Home Hubs & Bridget - Remove the Hue Bridge
• Go to Hue App - Settings - Smart home - Unlink HomeKit
• Go back to HomeKit, click Add Accessory, then select More options ...
• Make sure to select the one listed Philips Hue HomeKit that is not the one listed under OTHER MATTER ACCESSORIES as Philips Hue Bridge. If the Philips Hue HomeKit doesn't show up, you may need to press the button on top of the Hue Bridge.

• This will ask for the device code which should be on the back of the Hue Bridge:

• Enter that and then click through the rest of the steps and you should be good to go!

Hopefully this helps others with the same issue.

*UPDATE*

Ok, guys I officially figured it out it's the router. If you especially have an Xfinity xb5/ xb6 router take it back to Xfinity and ask them for their newest xb7 model.

As soon as you install the new router DO NOT AND I MEAN ABSOLUTELY DO NOT Turn on Advanced security protection. That is part of the reason it will not allow the Phillips Hue hub to gain access to HomeKit. Do not setup on the hue app at all. Set up through the home app instead and after a couple tries it will finally work as a matter device.

It's a shame Xfinity does updates to your current router and make new routers then don't even update us on when they come out. I wish I had AT&T instead.

Figured it out.

Cleaned bridge (resets Hue prefs).

Removed Hue bridge from Home.

Removed Matter bridge for Hue from Settings, General.

Added back bridge via Home.

Resolved.

I had the same issue since around mid fall 2023 - driving me nuts - Hue lights just beign super inconsistent with Siri.

Here's what worked:

• remove Hue bridge from Homekit, and all the lights
• add Hue as matter (from Hue app) - the first time this DID NOT WORK - so i removed it again (from General -> Settings), THEN re-added it. I wasn't able to re-add it from Home app, but adding it the second time from Hue app worked.
• Then had to confirm each of the lights (36 of them!)

but for now it's working well.

what a mess of an upgrade process especially for best users with most devices.

I finally reset my Hue bridge (and removed every accessory and added back), instead of lazily removing and adding to HomeKit.

Solid since.

This cleared cache issues seeping through iCloud sync.

Add via Home to avoid Matter, which excludes Adaptive lighting.

This worked instantly for me.

a bit of clarity, you need to remove the Bridge from your Apple Home app and the. Add it via MATTER code.

All the accessories you have on your bridge will appear instantly, you’ll only have to sort them into your existing rooms.

thanks for the fix!

Had the same issue and tried all of the basic resetting, troubleshooting and adding the bridge through matter code but still was not successful. Got in touch with hue support team and they recommended upgrading my Xfinity modem to their latest model#XB8 which they do it for free when requested.

once upgraded, issue was resolved and was able to add hue bridge and associated devices to HomeKit.

Changes you make in the Home App won’t sync with the Hue App. Make changes in the Hue App and it will sync with the Home App.

Update the .hue App in the App Store and it will tell you to perform a mandatory update on the Bridge once you relaunch the Hue App. The bridge update only takes a few minutes. You can also reach out to Hue via their Twitter or Facebook page. I’m sorry I don’t have the links to these.

I have this issue either when there's an Apple update or a Hue Light update. Both happened between today and yesterday so not sure which. Once again I removed the Apple HomeKit from my Hue app as a smart home. Then I waited a while and added it back again going to the Hie app and under settings go to smart and follow directions for connecting. Since it remembers the names I used then I just make sure they're in the right room. After that I remove the non responsive lights from home view and my favorites in the HomeKit app. A lot of steps on my phone but this way I done have to re add the bridge by using a code or the blinking light. Still none of this happily a few months ago

Hi - Same problem here.

The culprit was my Apple TV 4K hub.

Unplug Apple TVs if you have other possible hubs (HomePods?). Can you identify the culprit?

If so, you cannot manually elect a device to be the HomeKit hub.

Do not install any beta updates on HomePods and Apple TVs.

Good luck!

Pair and manage your Matter accessories – Apple Support (AU)

Remove bridge from there.

Add back via Home, not sync from Hue.

Gave a bridge v2 error still.

Reverted to add via Home, that worked, and then I slowly assigned on prompt, instead of batching the 29 accessories.

Seems to be a lag issue.

Won't add Hue sync, as it duplicated all my 29 accessories, and left ghosts, and lag.

Started last Thursday.

Holding for now.

Slowly re-grouping, and then last will be automation.

First bridge v1 with 40 accessories not affected.

It could be the wifi and rebooting it might help. Although the Hue App usually has an alert in red if it’s not connected to wifi. There have been some issues recently with Hue losing its connection to HomeKit. Mine has been ok. I rarely use the home app to control it . I use the Hue App. I do use Siri to turn lights on or off though,

Make sure you’re using the same Apple ID for Apple HomeKit and any devices you use to engage with Siri. All being on the same wifi network is also preferred.

I did that and still received an error saying "Accessory Not Found", I called Philips support and they said it's a known issue and they are working on an update that may not be available until "TBD 2024" Unfortunately I have very little patience and will probably switch to Nanoleaf.