Philips HUE lamps are not responding in Home app

I have a Novus connection here in Canada. I tried all the steps recommended here by everyone. I was having an issue connecting hue lights via bridge to home kit after upgrading wifi and router. I had to reset my router and ensure a single SSID inside two separate for 5G and 2.4G. That was the only thing that worked for me in this case. I hope it helps someone on Novus.

My Phillip Hue devices are also showing ‘Updating’ and ‘No Response’. I have to unplug my HomePods and let the AppleTV become the default Home Hub to control the devices. The problem started when I upgraded the HomePods to 17.3.

I clicked to link to Home, and now it defaults to Matter, which is not compatible with Adaptive in Home.

One needs to add bridge via Home, to not use Matter, and use Adaptive lighting.

Tiring.

Unlinked but can’t remove bridge.

Worked on 4th attempt.

Sorry to hear you got the XB7. Surprised that purchasing another bridge did not help.

I talked Xfinity into an XB8 and as others have found... everything worked again.

never had issues with mine (got the hue port don't use the bluetooth direct method they also support)

but others experienced the same issue try

Home app unable to control Hue lights - Apple Community

HomePod and Phillips hue - Apple Community

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Search - Apple Community

I've been having the same issue ever since iOS 17.2 was put out for iPhones and tvOS and homepodOS. I'd consider switching to nanoleaf, but they also use Matter as part of the integration. Wouldn't they have the same issue if it's a Matter integration problem? If not, then I'll probably switch too. Hate this because my Philips Hue worked PERFECT for the last two years until now. Such a disappointment.

Yes - having this same issue, here's how it fails:

• use homepod to set a scene that includes a bunch of lights. First time it does like half the lights (and like 10 seconds). Then I have to ask Siri like 2-3 more times. It's INFURIATING. Like clearly homepod and Siri are able to actually control the lights, it just fails like an idiot and stops trying. Just try again a few times.
• same issue when using home app - i have to click the scene several times to get it to do anything.

This is embarrassing - Apple keeps promising to improve it but it just gets worse

I was so excited to read this until I checked my router and it was already the newest xb7 model~! Spent all day troubleshooting this issue that hue will not sync with apple home, just can't find the accessory and I'm getting the same error code 6 everyone else is getting. So I deleted the hue app and reinstalled, removed the bridge from HomeKit and Hue, factory restore hue bridge countless times, deleted Hue account and made a new one, purchased another new bridge, repeat and rinse. I'm sure you can imagine my frustration level at this point. Here I go removing all home hubs(HomePods) and reconfigured for a new home I created, that didn't work so I deleted my home in HomeKit which is what I was trying to avoid! Deleted HomeKit app, purchased another new bridge, , repeat and rinse again......8 hours later..I read it's a common issue that dated back summer of 2023 and it's still not resolved. Very dissapointing to see so many issues for a large brand. Please if anyone has any updates on this - would greatly appreciate it if you shared.

I am having the exact issue, began a couple of day ago. Started looking at it today. Even When try via the hue app, to try to add it, it hangs there and errors out as well. Says operation canceled -Apple homesync error.

Don’t do it. I love Nanoleaf panels. I have two large setups including 4d. Just switched a bunch of my hue to essentials. Huge mistake. Matter integration is horrible into HomeKit. Lost connections constantly, reporting wrong status, etc. currently changing all my bulbs back to hue at least until matter integration progresses.

The moment I tried to re-add 1 light from 1st bridge in Hue ( to see if the ghosts would disappear), it created a dupe and also tangled it with a sensor in Home, which now says not responding.

Messy.

Will slowly redo that set later.

I started having the same problem on the same date!

Everything worked fine and on Dec 21st they just stopped responding. Now I am not able to reconnect. I get an "Apple Homesync error".

I have tried:

• Using the pairing code
• Tried resetting the Hue Hub.
• Resintalled all the lights
• Deleting and recreating a Home

Nothing has worked.

No go. Did remove Hub from Matter setting in iOS settings > General.

Now, trying to Add Accessory via Home:

• Scan the pairing code on bottom of hub - recognized number
• Hue no longer listed on next screen to even pick from.
• Rebooting Hub, Modem or anything else I can think of doesn't work

Also in contact with Hue Support

They also blame the Xfinity XB7 modem/router....

I’d like to remind the humans in these troubleshooting communities, they don’t work for these companies (Apple, Phillips, Xfinity, etc.). They’re making more than they clearly should from free market principles and it’s not the consumers role to fix their issues.

Same problem with His merit and Hue lights ever since Apple supposedly made everything even NETTER with 17.2 or so. Now my lights keep failing to respond. Work perfectly in the hue app but won’t respond 90 percent of the time in Apple Home. Good job, Apple Way to screw up something that worked perfectly for years.