Philips HUE lamps are not responding in Home app

Hi all, maybe someone had a similar issue?

Philips HUE works as a standalone app, but lights do not respond in Apple Home app.

What I tried:

Sign out/Sign in Philips HUE app;
Reconnect HUE Bridge device a couple of times;
Reconnect Voice assistant (Siri) in Philips app;
Delete the entire home and create a new one in the Home app.

Siris says that table light is not responding.

I can't turn the light on/off through the Home app.

There seems to be no connection with Apple anymore.

This started about 3 months ago.

Any ideas?

iPhone 14

Posted on Jul 31, 2023 2:58 AM

Top-ranking reply

ChiefJayhawk

Level 1

38 points

Posted on May 8, 2024 10:20 PM

I spent several hours on this and tried all of the following:

Restarted my network
Restarted Hue Bridge
Changed around several network settings
Removed all Apple devices that could act as a Home Hub (several Apple TVs, HomePod Minis, and HomePods) and re-setup just one AppleTV to act as the Home Hub (you have to have at least one set up)
Unlinked and relinked the Hue Bridge from HomeKit in the Hue app
Removed and readded the Hue Bridge from HomeKit directly (under Home Settings)
Made sure the Hue Bridge and all other devices were on the latest version
Performed a full factory reset on the Hue Bridge (yes, this means you have to set all Hue devices back up from scratch)

None of these worked. Finally, after reading several posts about issues with Matter accessories, I added the Hue Bridge directly from HomeKit but this time I made sure NOT to add it as a Matter Access. This finally solved it!!!!

Here are the steps I took:

Go to HomeKit - Home Settings - Home Hubs & Bridget - Remove the Hue Bridge
Go to Hue App - Settings - Smart home - Unlink HomeKit
Go back to HomeKit, click Add Accessory, then select More options ...
Make sure to select the one listed Philips Hue HomeKit that is not the one listed under OTHER MATTER ACCESSORIES as Philips Hue Bridge. If the Philips Hue HomeKit doesn't show up, you may need to press the button on top of the Hue Bridge.

This will ask for the device code which should be on the back of the Hue Bridge:

Enter that and then click through the rest of the steps and you should be good to go!

Hopefully this helps others with the same issue.

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Philips HUE lamps are not responding in Home app

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