vboyev Author

Level 1

25 points

Philips HUE lamps are not responding in Home app

Hi all, maybe someone had a similar issue?

Philips HUE works as a standalone app, but lights do not respond in Apple Home app.

What I tried:

Sign out/Sign in Philips HUE app;
Reconnect HUE Bridge device a couple of times;
Reconnect Voice assistant (Siri) in Philips app;
Delete the entire home and create a new one in the Home app.

Siris says that table light is not responding.

I can't turn the light on/off through the Home app.

There seems to be no connection with Apple anymore.

This started about 3 months ago.

Any ideas?

iPhone 14

Posted on Jul 31, 2023 2:58 AM

Top-ranking reply

ChiefJayhawk

Level 1

38 points

Posted on May 8, 2024 10:20 PM

I spent several hours on this and tried all of the following:

Restarted my network
Restarted Hue Bridge
Changed around several network settings
Removed all Apple devices that could act as a Home Hub (several Apple TVs, HomePod Minis, and HomePods) and re-setup just one AppleTV to act as the Home Hub (you have to have at least one set up)
Unlinked and relinked the Hue Bridge from HomeKit in the Hue app
Removed and readded the Hue Bridge from HomeKit directly (under Home Settings)
Made sure the Hue Bridge and all other devices were on the latest version
Performed a full factory reset on the Hue Bridge (yes, this means you have to set all Hue devices back up from scratch)

None of these worked. Finally, after reading several posts about issues with Matter accessories, I added the Hue Bridge directly from HomeKit but this time I made sure NOT to add it as a Matter Access. This finally solved it!!!!

Here are the steps I took:

Go to HomeKit - Home Settings - Home Hubs & Bridget - Remove the Hue Bridge
Go to Hue App - Settings - Smart home - Unlink HomeKit
Go back to HomeKit, click Add Accessory, then select More options ...
Make sure to select the one listed Philips Hue HomeKit that is not the one listed under OTHER MATTER ACCESSORIES as Philips Hue Bridge. If the Philips Hue HomeKit doesn't show up, you may need to press the button on top of the Hue Bridge.

This will ask for the device code which should be on the back of the Hue Bridge:

Enter that and then click through the rest of the steps and you should be good to go!

Hopefully this helps others with the same issue.

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Similar questions

46 replies

Apr 9, 2024 1:00 PM in response to Thummels

I HAVE HUE FOR A LONG TIME WITH NO PROBLEM

SINCE 17.2 and next to 17.4.1 HOMEKIT DONT WORK ANYMORE.

ON MY IPAD IPHONE AND APPLE WATCH.

EVERYTHING WORK FINE FOR YEARS….NOW

ONLY APPS HUE WORK. HOMEKIT DON’T WORK (no response).

FOR ALL MY HUE LAMPS (12).

Marabs1

Level 1

8 points

Jun 7, 2024 8:20 PM in response to vboyev

Same issue, just with Hue just in the last 30-45 days. All 50 or so bulbs are moved to a new room and disassociated to the point where they are no longer recognizable.

hue app works perfectly.

deletes home entirely

made new rooms

made new names

reset hue bridge

Jun 20, 2024 7:32 AM in response to machin bidule

I have a ATV 4K, HomePod, and 2 minis. To my knowledge owners are not in control of which device is the home hub. I’ve checked online and rechecked. Unplugged and reset everything at least twice. Apple checked my router and it checked out. I have colleagues who have equivalent HomeKit issues. We live under oligarchies these days. I’ve accepted I’m out money, time, and verbally recommending Apple products. Apple is a mess. Playing catch-up and constant band-aids. Not the company of years past.

ZippyBB

Level 1

8 points

Dec 1, 2023 7:35 AM in response to Rudegar

Having same issue, any suggestions?

dawmyyy

Level 1

8 points

Jan 7, 2024 8:45 PM in response to itstheju

i’m encountering the same issue

Yumbo

Level 1

15 points

Jan 8, 2024 2:35 PM in response to Vancouver22

Everything’s up to date.

Please mention router used, as that may also affect.

EERO Pro 6 (a pain in itself).

GFR27

Level 1

8 points

Jan 27, 2024 1:55 PM in response to Yumbo

"cleaned bridge" ...? Can you be specific? Hue hub? Reboot? Factory reset? Other?

Jan 28, 2024 7:01 PM in response to vboyev

This worked for me. Thank you!

Yumbo

Level 1

15 points

Jan 29, 2024 9:18 AM in response to arielfromboston

Sadly no Adaptive lighting with Matter.

Jan 29, 2024 5:08 PM in response to vboyev

I’d stop buying Apple products. No leadership and I’m not sure you can motivate spoiled tech hippies. It’s a challenge I don’t think we’ll overcome. Too big. No incentive.

PlexKing

Level 1

4 points

Feb 18, 2024 8:08 AM in response to Yumbo

Yup this worked for me thanks!

Thummels

Level 1

21 points

May 9, 2024 4:18 AM in response to ChiefJayhawk

My stuff was never set up as Matter and still is not. So this is not a proper solution.

Jun 20, 2024 7:35 AM in response to ChiefJayhawk

HomePods and ATV are supposed to act as the bridges. I’ve been told several times by Apple that a bridge was not needed.

Yumbo

Level 1

15 points

Jun 20, 2024 11:53 AM in response to SeaNanninja

Correct.

Hubs are not bridges.

Hub is to control it via Siri and remotely.

Bridge is required by Hue for remote and sync.

Dec 15, 2023 7:39 AM in response to vboyev

The issue seems to be with the Matter integration but I was able to find a work around if you are still having issues with your Hue lights not responding on the Home app:

Remove your current non-working hue bridge connection and then re-add it via this way:

In the Hue app: The Matter pairing code for the Hue bridge is generated through Settings > Smart Home > "+" > Other Apps > Get Pairing Code

On the Apple Home App: + > Add accessory > More options... > My Accessory Isn't Shown Here > Enter Set Up Code > Enter code...

This allowed me to add the Hue bridge as a generic "Matter" device, but all my lights came along with it and I am able to control them from the Home App now.

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Philips HUE lamps are not responding in Home app