My beats won’t connect. They are not new.

Hello smmonson,

Welcome to Apple Support Communities. 

We understand that your Beats won’t connect as expected. We are happy to help.

Please try the steps here: If you can't connect to your wireless Beats product - Apple Support

"Check the location

Place your Beats product and your paired device within 30 feet of each other. Move both devices away from other Bluetooth devices, microwaves, wireless routers, and other electronics.

Check the sound settings

On your iOS device, go to Settings > Bluetooth and select your Beats.

On your Mac, choose Apple () menu > System Preferences, click Sound, then select your Beats product in the Output and Input panes.

On your PC, go to the sound settings and select your Beats as the playback/recording device.

Check the volume

1. Make sure that both your Beats product and your Bluetooth device are charged and turned on.
2. Play a track that you downloaded to your device, not streaming audio.
3. Increase the volume on your Beats product and on the paired Bluetooth device.

Use Forget Device, then pair your Beats again

1. Disconnect your Beats product.

• On your iOS device, go to Settings > Bluetooth, tap the Info button  next to the name of your Beats product, then tap Forget This Device.
• On your Mac, choose Apple () menu > System Preferences, click Bluetooth, select your Beats product, click the X, then choose Forget Device.

2. Pair your Beats product again.

Reset your Beats product, then pair them again

Reset your headphones, reset your earphones, or reset your speakers. Then pair your Beats product with your device again.

If you still need help

If you hear distorted sound, learn how to troubleshoot audio issues with your Beats speakers or with your Beats headphones or earphones."

These steps may help. Let us know if you have further questions.

Take care.