hi there - shows cut out with the message "check your internet connection" after a few seconds.
connection is working fine, and ive tried resetting the internet...
i reset the app (streaming on smart tv).
i turned off/on loads, this has been happening weeks! help pls!
OLED55B9PLA,
Hello MarthyMarthy,
Thank you for posting to Apple Support Communities.
We understand you're receiving an error message when trying to stream from the Apple TV app. It's a good article that you've referenced with If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support
If you're using a Smart TV, make sure that your Smart TV's software is up-to-date: Watch on Smart TVs and streaming devices - Apple Support
If you continue to have an issue, we recommend contacting Apple Support for additional help: Apple Support
Take care.
MarthyMarthy,
If you tried all the steps suggested previously, then you'll want to reach out to Apple Support directly for more guidance. If the link above doesn't allow you to contact them, you can always call support for your region by dialing the relevant support phone number listed here: Contact Apple for support and service - Apple Support
Take care.
Hi there,
thanks so much for the reply…
unfortunately ive already tried all of that!
not getting anywhere with that im afraid..
asking apple support for help directs me to here…
if you know any other solutions, pls let me know!
thanks
Shows not streaming
