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User profile for user: smeagolka
smeagolka Author
User level: Level 1
4 points

Bose QC45 microphone issue with Macbook Air

I'm having constant issue with my headset Bose QC45 on my Macbook Air (v. 2015, macOS Monterey).

When on conference calls I lose sound and the other side can't hear me.

I spent hours troubleshooting and testing with Bose support and narrowed it down to the microphone.

It only happens on the Mac, not on any other device, and I have trouble being heard on multiple apps (Zoom, Skype, WA), usually a few minutes into the call. The other side hears broken sound, crackling, noise, and eventually nothing at all.

I tried recording audio in QT Player. When I listen back to it the voice gets lost about 2 minutes into the recording.

The sound comes back on only when I use internal (Mac) microphone.

No reset (BT, unpairing or clearing library) helped.


Anyone has a similar issue? I tried everything and seems to be a Mac problem.

MacBook Air 13″, macOS 12.3

Posted on Jul 31, 2023 2:42 PM

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User profile for user: Vero_F1
Vero_F1
User level: Community Specialist

Aug 1, 2023 10:07 AM in response to smeagolka

Hi smeagolka,


As you are unable to successfully record audio with this headset, check the settings on your Mac by following If you can’t record audio on a Mac using macOS Mojave or later.


Another troubleshooting step you can try is booting into safe mode and testing it here Use safe mode on your Mac. This would let you know if the issue is caused by software that loads as your Mac starts up.


You can also set up a new user by following Change Users & Groups settings on Mac and see if it happens on this account. When setting it up, you can skip adding your Apple ID as the account is just temporary. If this doesn't happen in the new user, that points to a possible setting on the original account.


Take care.

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Bose QC45 microphone issue with Macbook Air

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