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barbinva Author

Level 1

7 points

Facial recognition not working IPhone 11 Pro Max

Facial recognition is not working at all on iPhone 11 Pro Max I have reset the facial recognition to no avail please advise

iPhone 11 Pro Max, iOS 16

Posted on Aug 1, 2023 9:24 AM

Top-ranking reply

Thodomino

Level 1

123 points

Posted on Aug 1, 2023 10:02 AM

Hello there barbinva,

I understand you are experiencing problems with Face ID on your iPhone 11 Pro Max.

Please check that the lens of the Face ID is not dirty, or if anything else is in front of it like your phone case. If this is not the case I recommend you to click on the link below.

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

Hopefully this answer helped you,

Enjoy your day!

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Facial recognition not working IPhone 11 Pro Max

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